Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hi Hosts! Question about cancelling bookings. I am new to hosting on AirBnB and just got 2 listings up. Before I could go in and play with the pricing for high-demand weeks – we had people book the biggest weeks at a SUPER low rate. For example, there's a... Latest reply by Rachel3322

Just a heads up... Airbnb is now displaying this warning message if you have a link in any scheduled messages. For example, if you have a link to a House Manual or Host Guidebook in GoogleDocs or DropBox, guests will see this warning message when clicking... Latest reply by Emilie

A guest has just cancelled and then 2 hours later rebooked they made an honest mistake. How do I proceed to avoid losing money on both sides. Will the money still come in? I have had to book out the calander manually as it's for the next 2 nights..... Latest reply by Emilie

Hello everyone, I’m a long-time Super host with close to 100% positive reviews, and I’m posting here because I’m struggling to get clear and consistent answers from Airbnb Support regarding a long-term reservation that was cancelled by Airbnb admin. I’m h...

After hosting for years, I’ve learned that small adjustments often make the biggest difference.One thing that helped me a lot was rewriting my house rules in a friendly, clear way instead of sounding strict.Guests understood expectations better, and I not... Latest reply by Mafus0

Airbnb has denied my request to remove a biased and retaliatory review left by a host. This comes after we unfolded the bath towels in the Airbnb only to find that they were stained and streaked with reddish-brown stains that looked like blood, which we i... Latest reply by Conner11

What is the best way to have your pricing adjust automatically for seasonal rentals?

My listings were suspended for a week due to an incident that had previously been investigated and resolved. Unfortunately, my account has now been suspended again for the same incident. It's been a week, and I still haven’t received any response from Air... Latest reply by Jill914

Hi Community,Senior Case Manager Pratik denied removal of a 1-star review (HMMAKKSJ4R) as "final escalation," ignoring Reviews Policy Article 2673 (§3.2 false info, §3.3 retaliation, §3.4 extortion). Guest admitted lying to support at 1:05 PM to pressure ... Latest reply by Emiel1

Hi everyone, I am a new host. We allow pets with a $200 refundable deposit. Has Airbnb already collected this? Where can I see this information? And if something happens during their stay, how do I collect for pet damages? Latest reply by Jessica4565