Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

Staying in ** and this host should be taken off bnb for being a ** that abuses guests and conducts illegal construction without even telling his guests ....** owners who leave their 7 year old child with bnb host and do construction and create homeless pr... Latest reply by Mike-And-Jane0

Hi! New Host here For those requiring incidental deposit ( which will be refundable when they checkout given that there are no damages incurred in the unit), what is a reasonable rate? Thank you so much!Ella Latest reply by Rebecca

It keeps asking me to upload my id I've tried a dozen times its just not working am I going to loose the place I just reserved..?? Latest reply by Rebecca

I booked an entire place( the cottage)as Im travelling for work and need privacy to complete reports and make phones calls. Apon arrival the host showed me to a private room in her house which is a seperate listing as a bed and breakfast, after I had drop... Latest reply by Rebecca

Hello I booked for mid-July to end July, The price was a great price.My host asked me to cancel that the summer rates have not registered yet. meaning he wants to rebook it for more money? I've already booked my flight and rental, and I don't' know what t... Latest reply by Mike-And-Jane0

Hello Everyone, I have a booking for Friday July 12, 2024 to Sunday July 14, 2024 for 3 guests and 1 infant, does anyone have availability for those dates in Manchester, UK (10 minutes from City centre) as I would like to move the guests to enable me use ... Latest reply by Helen3

Hello! I have been a host in Rzeszow, Poland, for a few months now. I have a small apartment for rent. During the last stay, I noticed that the guest is using a very high amount of electricity. They don't turn off the lights even during the day and leave ... Latest reply by Martin3344

I just listed my cabin on Airbnb in January of this year.As reservations were booked, I was shocked to see that contact information was not given when the calendar was blockedand guest paid. It is necessary to ask the guest!!Is that the policy? The owner ... Latest reply by Helen744

Hello all, I am having to take my listing off Airbnb as we can no longer afford to keep it as a short term let. Unfortunately I need to cancel all bookings from March onwards. I feel really awful doing this as I guests have messaged me to how excited they... Latest reply by Mike-And-Jane0

Hello, I had two guests ask for approvals for overlapping dates. I gave the first guest a pre-approval but didn't get a response for 4 hours. I then pre-approved the second guest, as I didn't want to miss out on a booking. I'm now unsure if I went abou... Latest reply by Yvonne932