Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

understand that Airbnb guest receiving mail without host permission is a violation of host privacy. Airbnb guests are to respect host privacy as such? Latest reply by Alexandra85

Hello, My name is Janice and my husband is Michael. We are both from North Carolina and moved to Florida about 3 years ago. We remodeled a home and recently purchased another home to redo. We decided to try the AIRBNB world in August. So far, we have... Latest reply by Paula

Non responsive host Latest reply by Elisa

I have had the most abysmal customer service I have ever endured this past week. I used to deal with complaints in a professional capacity, but airbnb do not follow any reasonable practices. They quote from a crib sheet, and despite what a host has suffe... Latest reply by Zheng49

Couple hours after my booking, airbnb sent me an email about account cancelled and another email that your reservation cancelled. I did not cancel either one and did not authorize anything to airbnb to cancel. I contacted host and he has never heard about... Latest reply by Jigna3

My airbnb gift card pin got scratched and I did not even scratch forcefully. Please help, I have the card number but the pin is not readable Latest reply by Rebecca

Hi Airbnb Community,I’ve noticed that some of my booking requests are not appearing on my host dashboard. Guests have contacted me saying they sent a request, but I can’t find them anywhere in my Airbnb account. I’ve checked the following:Ensured that my ... Latest reply by Rebecca

I am a Super Host since I began my Airbnb journey 2 years ago. And we only had 5 star reviews so far which I am so thankful for. I had a nasty guest staying recently and they left us a 3 star review (anything below 5 star for the first time and we have 50... Latest reply by Akshay104

I am seeking insights on how to get booking for my property. How have you guys been marketing and getting guests? Latest reply by S--Melody0

Hello, this is a new listing and booking. I want to know if I could apply extra fee for addition guests after the original booking. Latest reply by Emilie