Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Asking about booking herself for 2 nights in June at our gorgeous large property. She wants to know if she can have a baby shower here with 20 adults and 20 children. The listing was posted just as a room in a house (we have 5 bedrooms). We think we'd ha... Latest reply by Helen3

Hello, I am new to owning my first STR in Davenpo, Flory. I am still in the setup process. Is there anyone in Polk county that can share permit requirements for 1 STR. my other question is the neighborhood has a strict HOA to bring trash cans to curb on t... Latest reply by Bhumika

Hi everyone,I'm seeking advice on how to handle a situation with a guest, Terence, who booked a 90-day stay. We are now 21 days before his arrival; Terence informed me that his B1-B2 visa was refused due to a past arrest, although he has no convictions. ... Latest reply by Paula

I'm very sad today, we've been 5 star since we launched and today we just received a 3 star rating. The guest asked me for a discount before booking because "they would only be there from late and be leaving early and would be very tidy" and I very polite... Latest reply by Zheng49

Hello dear AirBnb Community, I am writing on behalf of a friend - who cannot login to her account using her email. which is quite strange. to clarify - she keeps getting emails from AirBnb with notifications, but cannot login to AirBnB website, and when t... Latest reply by Mary-Katherine3

Hello, My guest has booked my place for 22 nights in May, this has been booked since May last year and they are now wanting to cancel 10 of those nights.How do you go about applying your cancellation policy to part of a booking like this? If I just alter... Latest reply by John5097

I have a question about service dogs too. Our casita that we rent out is on our property. We have 2 dogs of our own that freely roam our land (underground fence). We clearly state that our dogs are loose & people friendly. However, one of our dogs is ... Latest reply by Sophia

Hi all, With less than a month to go until a trip for a multi-day event, our host cancelled, with the reason that the property is going up for sale. However, the property remains available on Airbnb, apparently with lots of availability, with only one of... Latest reply by Mike-And-Jane0

Hello everyone, my name is Martha. I would like to get your advice about being a host for the first time. I just created my account and I will be renting my house as Airbnb. Latest reply by Ana2038

Hello! I see there are many Hosts asking what to do when guests break rules, so I thought I would share a "quick reply" I have now drafted, to send to guests in this situation. I recently experienced really hostile guests who completely disrupted my enjoy... Latest reply by Zheng49