Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

I am seeing this message in my inbox for an upcoming guest. ( This message has been hidden because the person no longer has access to Airbnb). I cannot contact her as the message cannot be sent so says AIRBNB. . AIRBNB told me she "has and error" on her a... Latest reply by Jennifer3267

I booked a place for 3 nights, 4 days. On the site, it says NO PETS in additional rules, but then on the form it says pet friendly and only one small dog is allowed. Then I messaged the lady and she said yes we can bring two pets, one being a small ESA an... Latest reply by Alex1485

I had a most unique situation. I am a host and had a guest staying. Airbnb contacted myself and her to say that the reservation was cancelled and she had to leave. Now Airbnb had already paid out for her rental and were not requesting any funds back and w... Latest reply by Alex1485

my host is asking me to cancel. First he said "all the beds wouldnt be available". I said ok.Then he said "the internet would be slow". I said "ok".Now he is saying "theres been another issue brought up". and he wants me to cancel. Latest reply by Patricia2526

Hi there, we don’t own a property on air b&b, we have just stayed in one. We’ve stayed in many and have always given fair and honest reviews, to date they have all been positive as we haven’t had an any bad experiences . Unfortunately we recently stayed a... Latest reply by Ruth413

had a guest book for 20 days - got a call last night from border patrol - more than 80 immigrants staying in the house - totally trashed the house - contacted airbnb they were less than useless - lady did not understand what's going on - i guess i will no... Latest reply by Cynthia1318

Hello all, I am fairly new to hosting, started in April 2023. I recently had a guest book for her daughter and daughters friend, who had a dog. The guest did not inform me upfront that she would not be staying and did not pay the pet fee. When I realized ... Latest reply by Joan2709

I have had only 2 very bad experiences with horrible guests in the 1 year I have been a host. I took great pride in making my stay a nice and clean environment. With that said. I had a guest stay for 4 nights. At first it was normal, easy checkin and did ... Latest reply by Rebecca

Hi, We have a booking in an appartment in Melbourne N° **Joel **. We have an urgent issue with bed bugs in the appartment. We had to leave suddenly the appartment yesterday at midnight. Our stuff and clothes are still in it. We can’t stay in this appartme... Latest reply by Mike-And-Jane0

Hi all, This is a first for us so I can use the help of the community. I currently have a guest who demanded a 50% refund. Immediately upon arriving she complains that the house is too cold (@68degrees), asks where the thermostat is and how to turn on bot... Latest reply by Desere5