Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

We had a cruise booked in May 2023 with a stay at an Airbnb in Barcelona, Spain for a few nights. Due to illness I had to cancel our cruise and reservation at the Airbnb. The policy stated that I would receive 50% back if cancelled within a specific ti... Latest reply by Brenda1339

Can I cancel a trip and rebook with someone else on airbnb Latest reply by Sybe

Dear Airbnb Host Community,I hope this message finds you well. I am writing to seek your assistance in reinstating my Airbnb listing, which was temporarily suspended due to maintenance issues. I want to assure you that all the problems have been resolved,... Latest reply by Sybe

We make it clear to guests in the rules book - a notice before they arrive AND in a welcome letter about the parking rules that need to be obeyed. We are on our second guest who is flouting such rules. If a guest does not leave a review then we cannot get... Latest reply by Anthony1803

Hello, My partner and I have been regular users of Airbnb for decades and use the service roughly five times a year. Recently we rented the top floor of a split home in the Buffalo area. The space was filthy, with mold, dust, grime and the bathroom was fi... Latest reply by Jenny

There is a host in our area that has evidently created a fake account. She has asked to stay. When we pre approved her request (we did not know this in the beginning or we would have declined) , Airbnb blocks the dates..It says "awaiting payment" She do... Latest reply by Diane1402

Booked a unit and arrived late at night after 15 hrs of traveling. We were both very tired and just wanted to sleep. Our host was friendly but after he left we looked around and discover there were no curtains in the living room. 2 old towels in bathroom.... Latest reply by Mike-And-Jane0

I am booking a reservation and need to change my guest count to less than the original request because only a few of the original group can go (the stay is 3 weeks away). The host is declining my change and I’m not sure what to do? It does change the tota... Latest reply by Helen3

This was my first time using air bnb and I’m getting scammed. I left the house that Vacasa host on May 7th we left it spotless and clean up out courtesy of course. Vacasa reached out for a review and I gave them 5 stars, they responded with 5 stars for me... Latest reply by Fred13

This extension no longer works.AirBnB should allow hosts to view past reviews left by guests for their stays. Why doesn't it???? Latest reply by Antya2