Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

Hi all, We have a 2 bed Villa in Mt Lavenia Sri Lanka that has been listed in Air Bnb for over 5 years. We are noticing that AirBnB is not as popular as it used to be for bookings as it used to be 5 years ago. Although Mount Lavenia is conveniently locate... Latest reply by Sophia

I travel for work and stay in France 4 weeks at the time. After a nightmarish stay in Paris, I only book with superhost. I will not book otherwise. Bring back the superhost feature, guest favorite is not reliable! My work does not like for me to book on A... Latest reply by Zheng49

All of suddenly, my add disapaeared from the add listing with no reason whatsoever. I did nothing.Up to yesterday I was having consulting, including booking some days. From yesterday on, I can’t find my add in the listing and my wife can’t either.Customer... Latest reply by Rebecca

Hi all, Yesterday I attempted to book/reserve a property, only to see a message pop up stating the following: "We have implemented restrictions that prevent guests from making reservations of entire homes when a pattern of factors suggest that the booking... Latest reply by Mark-And-Wendy3

My guests need to book 3 rooms because they are 5 people that will be sleeping over.Please assist to make the online booking on behalf of my client. RegardsDaleen Latest reply by Mike-And-Jane0

My confirmation code is **, please cancel my reservation and change me from room No.2 to room No.4 because my wife is enable climb the stair so I changed the room from 2 to Room No.4. Therefor please cancel my booking room no.2 and allow me for room no 4... Latest reply by Sophia

I cannot proceed with booking as when i tried to key in the phone number its keep saying i have to try within 24 hours. Before that i have to wait long for the 4 digit number. Please help Latest reply by Joan2709

Last month, I noticed a decline and this month it’s even worse. Are folks also experiencing less bookings Dec-now? Latest reply by Zheng49

AirBnb has unlisted my property because of a safety issue.I got contacted by Airbnb support Oct 25th about a safety issue. Airbnb told me there was a reported gas leak in the kitchen. I did not get any such report from any guests, so Airbnb told me the re... Latest reply by Zheng49

We will be in the Tampa area later this month and would like to walk through a few un-booked AIRBNBs in the area to find the best match for us for Januarys in the years to come. We are and have been AIRBNB customers for several years. Our upcoming stay i... Latest reply by Helen3