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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

** I got this disturbing email a week ago or so from Airbnb. I thought they boasted insurance up a million dollars and were here to support us. I mean, their job is literally to collect payment and match guests and hosts, right? Wouldn't they be liable if... Latest reply by Helen3

Due to language issues, I am sometimes asked if I could make a reservation at a restaurant or spa on my behalf.Until now, of course, I had made reservations instead.However, unauthorized cancellations and same-day cancellations have become a big problem, ... Latest reply by 由花0

Hello,,,i'm having a challenge with the payment for my accommodation Latest reply by Alicia753

Hi Hosting Community, In August I had a guest who as soon as she checked in called me at my work to ask where the iron and where the washing machine are. Long story short I called the airbnb to cancel her trip. I got busy and only 3 days ago I saw she h... Latest reply by Joan2709

Hi all, Ive been hosting for about 2 months so Im fairly new. Ive just been through the worst experience and I felt like airbnb didn’t have my back as a host. A customer with her husband and kids stayed at my place for 8 days. 2 days after she left we got... Latest reply by Bhumika

Hello recently I started to have problems with check in because of keys exchange, usually I use KeyNest but the guests start to complain because of 10 minutes walking, then I start to hide the keys on the plant pot outside my building, but someone find ou... Latest reply by Helen3

Greetings; I have a guest who was due to check in tomorrow, but now cannot because of an emergency. I'm sympathetic to his situation and want to refund his reservation despite it being within the "no refund" window. I'm confused reading the help topics a... Latest reply by Mike-And-Jane0

Are there techniques to make our home more popular and more visible in search? Latest reply by Raphael453

Occasionally, we get requests from guests asking for discounts, when our rates are already quite competitive and very reasonable. Does anyone have any templates or message you use to reply (accept, decline or negotiate) to guests requesting a discount?... Latest reply by Jason2381

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