Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello all, I am fairly new to hosting, started in April 2023. I recently had a guest book for her daughter and daughters friend, who had a dog. The guest did not inform me upfront that she would not be staying and did not pay the pet fee. When I realized ... Latest reply by Joan2709

I have had only 2 very bad experiences with horrible guests in the 1 year I have been a host. I took great pride in making my stay a nice and clean environment. With that said. I had a guest stay for 4 nights. At first it was normal, easy checkin and did ... Latest reply by Rebecca

Hi, We have a booking in an appartment in Melbourne N° **Joel **. We have an urgent issue with bed bugs in the appartment. We had to leave suddenly the appartment yesterday at midnight. Our stuff and clothes are still in it. We can’t stay in this appartme... Latest reply by Mike-And-Jane0

Hi all, This is a first for us so I can use the help of the community. I currently have a guest who demanded a 50% refund. Immediately upon arriving she complains that the house is too cold (@68degrees), asks where the thermostat is and how to turn on bot... Latest reply by Desere5

Buna seara! Am avut o rezervare de 2 persoane pentru 28 zile , de la un tip **, ei de fapt au venit 4 , cei doi care erau pe rezervare, iar după 2 zile au apărut cu multe bagaje și 2 tipe tot **! Oamenii sau apucat de petreceri noaptea la ora 02:00 cu muz... Latest reply by Marian3438

Hi, I recently had a stay with Airbnb with a truly bad experience. I had severalConversations with host who said they would take care of this issue and didn’t. Once the time came to fulfill their commitment they didn’t. I mentions this to Airbnb who did n... Latest reply by Rebecca

I am currently having a major problem with a guest who has been spreading lies to our staff. After an investigation by Airbnb, I now have to fire my loyal staff who have been working for us for 15 years. Airbnb can find 100 reviews from guests that our st... Latest reply by Rebecca

Hi! I tried booking a property in airbnb on 7th Feb 2024. However the money is deducted from my account but nothing is reflecting in my booking section. Please help. I need my refund. Latest reply by Rebecca

Hi, I have a studio apartment in central Riga, looking for a co-host to help with cleaning, change bed linen and replace soap/toilet paper etc. Latest reply by Rebecca

Hei, Jeg kan ikke sende meldingene til gjesten Hey, I cannot send the messages to the guest Google translation added by OCM Latest reply by Rebecca