Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hello there, I have got scammed by someone phishing at the community. The person tried to make a booking to visit the city. Then asked my number to ask questions.. then introduced me to staking pool for crypto currency. Then I put some money to try it out... Latest reply by Quincy

it’s time to list out the biggest misconceptions guest constantly has. 1. Guest needs to clean the house before they leave. Wrong. Host pays for cleaning ladies every time as a fixed rate. it doesn’t matter if guest left spotless or has some regula... Latest reply by Mar125

Hi everyone I own 3 condos in Air Residences Makati https://bit.ly/m/SMDC-AIR-RESIDENCES Latest reply by Sybe

Hello,I recently booked a listing on Airbnb and I have discovered a discrepancy in the amenities provided compared to what was advertised on the listing. I'm unsure how to proceed to address this issue.Specifically, the listing mentioned amenities such as... Latest reply by Helen3

Hello Everyone I have got a 41 day booking that was due to start 3 days ago and the guest did not turn up. My concerns are around the following: : The initial booking inquiry (wife) was converted to a booking made by the persons " husband" who has no r... Latest reply by Khatrina0

Dear all my guest asked for a refund of 690 euro and for some reason the Airbnb support gave it to him... - with out letting me know the exact reason-with out showing me any proof of guest documentation of what he claimed in order to receive the refund ... Latest reply by George1920

I just had this issue today. My check out is at 11:00AM and it was 10:40AM and my guest could not open the Yale lock with her automated code. I even tried it and it would not open. I am suspecting that the timing of the lock is not in proper sync with th... Latest reply by Chris16557

I have stopped getting inquiries and bookings for over two months. what’s going on? Latest reply by Denise1603

Hi! I love the Airbnb community. I've had over 100 stays as a guest, plus 100+ stays as a host. I'm so very thankful Airbnb allows me to open my home to strangers from all over the world! I offer a bedroom and bathroom in my home. I had a safety issue wit... Latest reply by Bhumika

Im new to airbnb as a Host. I have my 1st guest staying tomorrow. How do i go about releasing the address to the rental and door code? Is it automatically set to send at a certain time or do i have to manually send it to the guest? Latest reply by Helen3