Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello, I was in the process of booking a house and was in contact to the host. My request had expired, so I needed to resubmit the request but when i went to resubmit it I could not? And now when I message the host all their messages say "This message has... Latest reply by Breanna

I am a Canadian host of property in Canada and Portugal. While in Portugal to do work on my house, airbnb will not allow me to log into my Canadian account. Same on this community forum. It has designated me European and now I have this new forum profile....

Someone with a very concerning recent review requested to stay at my newly listed place for new years, so I denied them. Now people from their same party keep requesting from different accounts for the exact same dates. What should I do? Does Airbnb punis... Latest reply by Javer2

Hi all, I received an enquiry for a 2 night booking but the guest wants to visit my place and see the house. This is a little strange to me because the photos are there and the review’s confirming the house to be true to the photos. Also I don’t live in ... Latest reply by Javer2

I will be staying in an AirBnb in Budapest for 5 days. The host reached out to me asking for my date of birth, passport number, and place of birth, among other personal information. JI don't think this information is necessary, especially passport photoc... Latest reply by Helen3

I have a guest whom I need to relocate. Any help much appreciated. marilyn Latest reply by Helen3

Hello all, I have taken to the community forum because after reaching out to Airbnb via support, phone and email they have ignored me since January 2022. I have been a host for a decade now and am completely disgusted with the lack of support and the sil... Latest reply by Shayla9

Our listing has been suspended without warning or notice or explanation. We satisfy none of the criteria listed under reasons for suspended listings: our response rate is great all our reviews are good. We are superhosts. We only noticed it had happene... Latest reply by Shayla9

Hello community, I have been a Host on Airbnb for over 6 years with over 1000 reviews.I have this question, I wonder if any Host has encountered the same problem as me, and what should I do next: - The customer booked my apartment- 2 hours before check-in...

I've recently had a dilemma where multiple inquiries with either the same dates or dates that would otherwise lapse each other force me to manually choose between potential guests. I use instant booking and offer to those who meet the higher criteria for ... Latest reply by Mike-And-Jane0