Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Many people just don't give 5 stars because that is considered "perfect" to them and nothing is perfect but they loved your home. 4's make the statement to the public that basically you suck on here. Even only one time and your done forever. I don't think... Latest reply by Helen3

Hey folks, why the booking has come down these days? Latest reply by Alicia753

Hi! I’m new to Airbnb and had a guest smoke in our home. Since this happened, I had to decline a booking as I’m attempting to get the smell removed. How do I handle recouping the lost stay and the additional cleaning and ozone generator costs to clear th... Latest reply by Keri2

Hello all, An overseas guest has booked my home 3 months from now for 5 days and is requesting my address due his statement of "To complete the ESTA application, we require the address of our vacation home because it serves as our first address in the U.S... Latest reply by Helen3

Allegedly from the following org: Airbnb Unclaimed Property (upper left corner)Unclaimed Property Processing Center (lower right corner)P.O. Box 66501 (both corners of page, google it with quotes around it and no good hits)London KY 40742 (both cor... Latest reply by Jose-Luis202

Hello, I would like to get some advice on how to get more bookings in Winter. Thank you so much! Latest reply by Anoop16

First off ive been an Airbnb host for 7yrs, have had great success until now. I just had guest who was suppose to stay Dec 16-Jan 25. She left on the Jan 5th. Seems simple right? Not! The guest started out second day falling in a store after a seizure, hi... Latest reply by Helen3

  Hey hosts! We know that being an Airbnb host comes with its fair share of unique experiences. One aspect of hosting is dealing with guest requests, and sometimes, they can be quite unusual Whether it's a request for a particular type of pillow, an of... Latest reply by Helen427

During my guest’s stay, the washing machine started making a constant high pitch tone. He did not tel me about it until today after checking out. He is a traveling medical professional who works during the day and has stayed a few other times. Apparently... Latest reply by Mike-And-Jane0

I’ve been a Superhost for years, as well as a 5* guest. For reasons unknown, my account was suspended after ‘flagging’ a guest for hosting a party at my accommodation. I do have an outdoor Ring camera (above front door- facing stairway/ parking area)- so,... Latest reply by Chantelle71