Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hi, not sure if I’m in the right place for this question but here it is!I have just taken a booking for a 28 day stay at my holiday house, my question is do I leave clean bedding & towels out for the guests to change themselves or do I ask the housekeeper... Latest reply by Fran12096

Hello,I have been hosting a room for about 10 months and have great ratings. However I recently had a group of 4 book my 2 queen bed room, however I believe one slept on the couch (which is in the shared space and according to other posts Airbnb does not ... Latest reply by Mike-And-Jane0

Hi, our recent guest broke our living room sofa and we filed a claim against him. He refused to pay and left a false review saying the sofa was already broken when he checked in. However, not one word was mentioned during his stay, all he said was great, ... Latest reply by Margo392

Hello.We are renting out a Birdbox as it is called. https://www.airbnb.com/rooms/760092842064153844?source_impression_id=p3_1691585407_Fn0PSY53Kq3I3fMZ Some guests managed to mess up the hinges on the door, we thought it was fine, but over night there has... Latest reply by Marius231

Long standing issue with saving listings to wishlists in the APP, you can't save to an existing wishlist so you end up creating multiple lists with one listing each. To add "insult to injury" you then need to go in on a desktop to re-save to the list you ... Latest reply by Brittany397

bookings need Latest reply by Paula

Hello. I just had a guest from South Korea cancel days before a reservation and even though I had a Strict Cancellation policy, they were able to receive 50% refund. I later found out that guests from China, Italy, South Korea and Japan are allowed 50% re... Latest reply by Mike-And-Jane0

How do I ask politely what their stay is for? Brand new client to Airbnb. Latest reply by Patrice425

We just received a request from a potential guest asking to see our place before even booking it. Doesn't this go against Airbnb policy regarding safety? How should I proceed with this? (see below) "Hi Leigh, Is there any chance I could come by sometime s... Latest reply by Leigh625

Hello. I have guest looking for booking for 5 days. My accommodations are ocupied so I am searching for alternative. If you have space available please do let me know. Kind regards Latest reply by Bruno1624