Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Under All activity, I can see that there are ‘Reservation requested’ but not seen it yet on the calendar or the inquiry in the messages. None of the reservations went through. Just opened a ticket with support team. Did any one of you experience a similar... Latest reply by Mar125

I am having trouble with guests not paying the pet fee, while bringing their pet (not a service animal). Are other hosts having the same problem? Latest reply by Dave-and-Deb0

Hi, How are your bookings going for summer? Latest reply by Bhumika

Hi, Il wonder if anyone can give me some advise. What other hosts do regarding security deposits. Do they ask for cash on arrival or process a card transaction? I understand it isn’t advisable/ legal to hold card details Latest reply by Paula

Hi all!I have a guest due to arrive in 3 days fora 4 night stay. She messaged to say a relative has passed away and she may need to change the dates due to a funeral. If I allow the date change to later in the month, it’s unlikely I will fill this booking... Latest reply by Bhumika

During our stay, we encountered a rude host and discovered several broken furniture items. Additionally, various amenities, such as shampoo, conditioner, and cleaning supplies, were missing. Regrettably, I didn't take any photographs of the damage, and al... Latest reply by Fred13

Hi everyone. I have a property in Greece and currently have a couple staying. They arrived last Friday for 2 weeks and so far so good. As I’m in the UK, I’ve received a message this morning from our property manager. The cleaner has gone in to change towe... Latest reply by Fred13

Ever since I listed my apartment on Airbnb I have had no guests to book my apartment. I don't know what to do and its sad. Can I know what to do to get guests book my apartment or what you guys did to get guests book your apartment? Latest reply by Patricia2526

I live in an industrial area. We don't get many (any) tourists but lots of people come here to do contract work especially nurses and construction workers. My first guest is a construction worker who is here on a job that could last up to 2 years. He w... Latest reply by Joyce607

I recently booked a trip to Orlando, FL. A bunch of people are going there for a funeral. I booked an Airbnb according to the Map Pin. After I booked it they sent me the address and it was 27 miles from the Map Pin. A hour drive! And I requested a refund ... Latest reply by Mike-And-Jane0