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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi, I just realised my guest didn't show up. She booked 2 night. I messaged her what happen and she said she ended up in the hospital those 2 days. My cancellation policy is flexible. But should I refund her?! It already check out day and even she never m... Latest reply by Ana2038

Hey everyone! My name is Kelsey and I am a new host here on airbnb in the lovely city of Lanesboro, MN! Everything has been going pretty smooth so far - one question I have: I have a keypad on the door to get into the apartment. I am planning on setting ... Latest reply by Emilia42

My husband and I are just getting started with renting. We have two units in a motel-turned-condo at the shore. We also just obtained two igloohome lockboxes that can have their PIN codes changed remotely.What do we do if a guest forgets to replace the ke... Latest reply by Ewan83

We have an off-grid caravan and on the listing is titled as 'Off-grid clamping in the mountains' this to me speaks for itself and as the saying goes 'does what it says on the tin'Each time someone books I take the time to reiterate that we are off-grid gl... Latest reply by Ewan83

Our cleaner reported that the last guest trashed the place like a dump. Within the first 10 minutes of her walk through, there is a broken bed and broken chair in the dining room. I hope this is it because I have guests coming in the next day. As for fil... Latest reply by Rebecca

I had no idea third party bookings weren't allowowed, wives often make a reservation for their husband's or vice versa. I just recently had that happen. So I called air b n b to get clarification. Unfortunately, the person working that night was not ve... Latest reply by Rebecca

I have guests leaving today after one week stay. On day 3 of their stay they reached out complaining of ants inside the house and around the pool. I offered to get pest control in but they declined - likely wanting to social distance due to Covid. I told... Latest reply by Branson1

Bölgemizdeki taleplerle ilgili görüşmek isterim --I would like to discuss the demands in our region. Google translation added by OCM Latest reply by Paula

I recently had my listing suspended and I have no idea why. I open customer support chats but the threads are always "escalated to the right person" and then no one ever responds. My family surives on this income. I have 100+ mostly 5 star reviews, a... Latest reply by Forty2

My air bnb is in kerrville and I am trying to find cleaning service for it. Latest reply by Paula