Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hi all, I'm the host for a property in the Dominican Republic. The property is quite large so I have tiered ratings that start at 6 people or less. Any extra guests above 6 add an extra fee to the reservation's cost per night. I started hosting with Airbn... Latest reply by Kia272

I have added dates and number of guests, yet prices are still not showing on my Wishlists until I click on the individual property. It used to show the prices of each property under each property photo on the Wishlist. Some properties say Not Available, ... Latest reply by Dawn241

I have been hosting over 4 years and this is a first for me. My guest, who has 62 glowing reviews on Airbnb put me in an uncomfortable situation last night by propositioned me (via the app, no less.) He is a very outgoing and friendly guy but just seems ... Latest reply by Helen744

I recently posted a new property. I’m a long time host. I noticed the cancellation policy has changed dramatically. I have a very narrow window for bookings and I previously had strict cancelations. I advise guests to purchase trip insurance. I learned th... Latest reply by LeighAnn2

I am wondering if anyone has had experience with your elevator not working and having to inform guests. Some view this is an added amenity, but some see this as a necessity and might be the reason the guest booked. We recently came in to an issue with our... Latest reply by Patricia2526

Hi, Looking for HELP with the best way to offer an upcoming guest the option of canceling (or having us cancel for them) without penalties?! I’ve scoured AirBnB resources for the answer, but I’m still unsure of the best way to do it… Here’s the thing:The... Latest reply by LeighAnn2

Hi, I discovered my recent guests caused a significant scratch on my dining table that is very visible. It was in excellent condition with no scratches prior to her stay, so we noticed it immediately. I am concerned that if I submit a request to this gues... Latest reply by Fred13

When I want to get information on a listing I get an error notice:"NetworkError when attempting to fetch resource."This has been happening for a long time now and still has not been fixed.MacBookFirefox Latest reply by Bhumika

My settings currently don't allow guests without reviews to instant book, but I still get requests from these guests which I have to approve or decline manually. What extra security checks can/should I do for these requests? Also, a guest with one review ... Latest reply by Helen744

I made a reservation to extend at this airbnb – then paid - next screen said:“The price doubled,” and presented the numbers. There was a big CANCEL button.Question 1: Why did Airbnb wait until after I paid to inform me the price had doubled?Question 2: Th... Latest reply by Mike-And-Jane0