Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi Hoping I can get some advice as i'm feeling pretty stressed about this issue. We had guests stay for 5 nights last week. On the 2nd day they emailed to say that they 'wouldn't go public' but that we had carpet bugs both upstairs and downstairs in our ... Latest reply by Darren402

I've been hosting since 2018 and had some damages from a previous guest. This year however my experience was horrifying. A white cotton tablecloth ruined beyond rescuing with reddish-orange stains. I've tried a variety of products for stains at huge costs... Latest reply by Helen3

Can I pack my guests belongings and put it outside as they are long overdue their check out time, not in the room, not responding to any messages. Latest reply by Bhumika

I'm trying to book a reservation and every time I get to the summary screen, it says "Update your trip details to get accurate pricing and more. All of the details are there and it happens regardless of the house I pick Latest reply by Bhumika

I am trying to make a payment with debit card from Hong Kong and keep getting this error message. For the required post code, I’ve tried input “000” “0000” “00000” “000000” and it’s not working. Kindly advise how to resolve this issue. Thanks. Latest reply by Paula

I had this happen in august and I am trying to get ahead this time.. All of a sudden all my bookings dropped off. in august i had half of august open and most of sept and no inquiries... all if a sudden was like broke and sept filled up last sec but i hav... Latest reply by Paula

I am the owner of a 5-5 lake front property. I hired a management/cleaning company when we first listed on Airbnb. The manager is set up as the "host" (per his request) and I am the co-host. Today he booked a large group for December 23-25 EVEN THOUGH the... Latest reply by Helen3

I want to complain about Airbnb's conduct, but I can only assume given the howling incompetence demonstrated by Airbnb, that you don't have one.I say this, as I have asked multiple times and have been rewarded with pat responses that bear no resemblance t... Latest reply by Kia272

I had a guest that was really bad and they have currently reserved some dates at my premises. Considering the experience with them I would like to cancel their reservation. Latest reply by Helen3

i have 19 listings in the platform. How come there's not 1 booking since October up to now? Latest reply by Helen3