Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

I have responded to 100% of my inquiries, usually within 30 minutes of receipt but for some reason my response rate has starting dropping. First to 97% and now to 95%. Has anyone else had this problem? When I noticed the first drop back on November 29 I... Latest reply by Cassie178

I cannot find an email or phone number to call in and fix my error? do anyone know how to fix an email error? i though i had lost my profile, then realized i created a new account with wrong email. [Title updated by OCM] Latest reply by Bhumika

Hi, I am currently in a rather poor value situation, where the accommodation is of low quality (e.g. a 49sqft "room"), and the host seems to me rather mean, and the price is the same or higher as much better listings I have been in the same area, so I am... Latest reply by Sandra856

We had a cruise booked in May 2023 with a stay at an Airbnb in Barcelona, Spain for a few nights. Due to illness I had to cancel our cruise and reservation at the Airbnb. The policy stated that I would receive 50% back if cancelled within a specific ti... Latest reply by Brenda1339

Can I cancel a trip and rebook with someone else on airbnb Latest reply by Sybe

Dear Airbnb Host Community,I hope this message finds you well. I am writing to seek your assistance in reinstating my Airbnb listing, which was temporarily suspended due to maintenance issues. I want to assure you that all the problems have been resolved,... Latest reply by Sybe

We make it clear to guests in the rules book - a notice before they arrive AND in a welcome letter about the parking rules that need to be obeyed. We are on our second guest who is flouting such rules. If a guest does not leave a review then we cannot get... Latest reply by Anthony1803

Hello, My partner and I have been regular users of Airbnb for decades and use the service roughly five times a year. Recently we rented the top floor of a split home in the Buffalo area. The space was filthy, with mold, dust, grime and the bathroom was fi... Latest reply by Jenny

There is a host in our area that has evidently created a fake account. She has asked to stay. When we pre approved her request (we did not know this in the beginning or we would have declined) , Airbnb blocks the dates..It says "awaiting payment" She do... Latest reply by Diane1402

Booked a unit and arrived late at night after 15 hrs of traveling. We were both very tired and just wanted to sleep. Our host was friendly but after he left we looked around and discover there were no curtains in the living room. 2 old towels in bathroom.... Latest reply by Mike-And-Jane0