Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

First time hosts with our family home. We have two small children and one of the guest rooms is our 4-year-old son’s room with a queen bed. Our first guest arrived 4 nights ago with his friend. He has a 5-star rating and is a super host with multiple pro... Latest reply by Jennie-Ray0

Hi there! Requesting to cancel my booking please. Latest reply by Bhumika

Hello! We have guests who would like to rebook next year in August, however we don’t have the dates open yet on our calendar. But we would still like to book them - how do I send them an invite to book on blocked out dates at a discounted rate? Latest reply by Mike-And-Jane0

More than a few times, I have gotten stern messages from AirBNB Support stating that I violated their policies, and if I do it again I will be removed from the platform. However, these warnings appear have been falsely triggered by their extremely flawed ...

Why some clients write me that there are interested to book, and than they suddenly disappear from the chat, why? I already got 3 of them in 2 days. Latest reply by Mike-And-Jane0

Is it okay for a host to offer to change reservation on airbnb? Latest reply by Mike-And-Jane0

I've just had my first experience with a difficult guest after several lovely five-star reviews. Basically he spent the weeks leading up to the booking trying to renegotiate the price and payment terms. I kept on with the booking on the basis that he ... Latest reply by Vivienne90

Is anyone else having issues with the resolution centre? We have had to use this feature four times in the last 2 years usually for damage to our property the latest takes hosting to the extreme though. We had to telephone the police before guests would... Latest reply by Mike-And-Jane0

I rented out my home under a long term rental (yearly) and during this time my tenants listed and rented out my home on Airbnb . I was unaware and apparently so was my former property manager. I found out because the City where I live sent me several Noti... Latest reply by Helen3

Hi I’ve been hosting for 2 years now in a single private room in house situation and have experienced a handful of guest close the blinds in most of the rooms. It doesn’t bother me! but I’m confused on why they do it mostly. Any ideas? Latest reply by Deb216