Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

I have just booked an apartment and instantly received a what’s app asking for my email so they can forward information. I then receive an email which informs me that £200 refundable deposit is required immediately and that this is being paid to another ... Latest reply by Mike-And-Jane0

Hi everyone, we have a guest reaching out for our address to apply for a US temporary Visa. I couldn’t find a similar post. Is this common? I wanted to make sure this is not a scam. Latest reply by Mike-And-Jane0

This sad event in which tenants and others unfortunately lost their lives, is being politicized, in all the wrong directions: 1) Having the city blaming AB&B for allowing non-licensed owners to rent via their platform, appears more like a political tacti... Latest reply by Angie10

Hello community- Help is needed with this one! I've had multiple calls back and forth with Airbnb customer service already. Background-I'm in Portland, OR.Current two week long guest has been asking for additional services at the get go which I've grante... Latest reply by Kim937

Should Airbnb put a cap on cleaning fees ? Latest reply by Jacques828

So I had a booking to London from 24th of April to 2nd of May (8 days), costing me in total around 3,122 USD. The host approached me on WhatsApp telling me that he needs to call me about the reservation so we had a conversation for more than 15 mins on th... Latest reply by Mohammed314

Hi Everyone, I'm wondering what other fellow hosts experiences have been with the support team. I just had a situation where a guest failed to read the first line of my description which states the space is shared (I live in the home). The guest immediate... Latest reply by Preston44

I have a guest who left their bedroom door open and my dog when into their room and got into marijuana. My dog was acting weird so I rushed him to the emergency vet and they told me he was high. I don't have any specific house rules on marijuana so I am n... Latest reply by Ana2038

Hi everyone! Looking for feedback on how you’d handle this situation ... A guest sent me an email today that she couldn’t stay at my condo because there was a heavy cigarette smoke smell, and that her family member has a medical condition and is extra sen... Latest reply by Vanessa1822

Hello All,For our 20th review we no longer have a 5.0 rating which, I understand, is to be expected over time. I take a lot of pride in being completely transparent and going above and beyond for our guests which has served us well so far but know that e... Latest reply by Mike-And-Jane0