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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

First time that a guest hand washed their undergarments and left them to dry on the patio with plain sight. I share a patio with guest and ourselves, if I have friends over they will see this. I am disturb by this. How does the community handles something... Latest reply by Gwen386

I am having an issue with people smoking weed inside the unit even though is against my policy. I am stricly no smoking in my unit, the no smoking policy is on my web page in bold letters, I have a sign inside the unit with pictures of no smoking nor vap... Latest reply by Miriam245

How do you handle initial and final contact with guests? Our ABB is in the house next door to us, and our check-in instructions make it clear that we're close by. However, especially given Covid, some guests value the keycode process that enables check-in... Latest reply by Hal3292

I have a guest who didn’t return keys of apartment and also didn’t return remote control for parking gate and fob for amenities.my condo charges $250 for all those items.I start a complain thru Airbnb, and they don’t want to pay. They got me in circles, a... Latest reply by Sudsrung0

I was just curious if anybody prefers reclining sofa/love seat or regular sofa/love seat in their living room? I do host families and dogs. Latest reply by Lorna170

I AM A HOST. I keep getting repeated requests from a guy, seems to be chinese, who want to rent the house for several months at a time, but is fake. Airbnb has already deleted his accounts as spam but he keeps creating new accounts!!!!! I AM AFRAID of th... Latest reply by Emiel1

I had an unusual event with recent guests. When I went into the home to clean after they checked out, I noticed several pieces of art missing from the walls. As I was walking through the home, trying to find where the things were, I received a message fro... Latest reply by Anonymous

Hey everyone, there was a guest of mine who cancelled his stay in the 2nd day of his 5 day stay, his reasons was the poor wifi connection , a not cooling fridge and a blocked shower drain.Well i am checking the house before every guest and everything was ... Latest reply by Huma0

AirBnB’s new “no pic needed” policy is HORRIBLE and dangerous to hosts and guests. It leave hosts with no way of knowing that the person checking in is the person who actually booked the reservation, without rudely asking to see a picture ID. I was told t... Latest reply by Andrew2799

Boa tarde, Um hóspede fez check-out hoje e deixou apenas um dos jogos de chave no lugar combinado. O outro jogo eles perderam ou levaram com eles. Ainda não me deram resposta sobre isso. Caso não me respondam, o que posso fazer a respeito? Por segurança, ... Latest reply by Maria16256