Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Dear community,wanted to bring to your attention one of many occurrences where airbnb support lately arbitrarily chose to fully refund a guest that had relatively small issue:guest checks in, notices stains on the towels, towels get immediately replaced. ... Latest reply by Dwell-AZ1

Airbnb is claiming to have a fair review process but twice now I have written poor but completely honest reviews of my guests and they have not been posted on their profiles while their reviews have been posted immediately on mine. This is the policy: Bot... Latest reply by Karen1952

It has now happened at least three times. I send the instructions with the code five days prior to arrival. Email is very organized. I ask the guest read it and then acknowledge; email is divided into sections: check in, parking, etc. it comes in advance,... Latest reply by Tarryn-Jayne0

I accepted a booking 2 months ago and then 24 hours before the guest arrived, Airbnb canceled their booking. The guest had my phone number and frantically texted me as Airbnb would not call them back and their account was locked. I called in to airbnb 6 t... Latest reply by Helen744

I am facing a situation: Airbnb canceled a current reservation and let the guest leave with a full refund BUT NO COMMUNICATION with the host.I learn only from a text from the guest who informed me that she left.1: I have no problem with cancelation and re... Latest reply by Lan1

I contacted many times this host via Email. He is not responding me.Please let me know the way to resolve this issue. I will be with 2 kids. One is 6 years old and other one will be 1 years and I will travel with my wife. The host confirmed our booking bu... Latest reply by Bhumika

Hello,I have used Airbnb servicesh for my stay in Narbonne France last week.The refund status says the amount would come in by 20th May. But it hasn’t. As per the instructions it takes 24 hrs for PayPal but it’s been 4 days. Pls help. raj Latest reply by Rajeshkanna0

Is a request from an "ex member" reliable? Latest reply by Luca2394

Hello Hosts- ive had the worst spring yet with lack of reservations at my downtown home in Nashville (takes 8)...then I realized my location had fallen off after 5 years! took a week to get help from support on this and 4 phone calls plus messages...then... Latest reply by Mike-And-Jane0

AirBnB has suspended my account and further flagged my identity such that I am unable to create a new account and utilize their services. I have not been given clarity on the reason for the ban and feel as if I am being treated as a criminal. I have given... Latest reply by Ritik17