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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

I just had a guest check out who left a nasty review. Amongst other untruths, she stated that my husband is creepy, and that we watch our guests. Untrue! All my other reviews are 5 star, and this review changes that and makes us look really bad. Ho... Latest reply by Robin4

Confetti is not just hard to clean, it is impossible. It clings to hard to see or reach spaces like the bottom of the couch (I am not going to turn it upside down every time I clean!) and later comes out flying when air conditioning or heat comes on. No m... Latest reply by Debra300

I have been working with Airbnb from December 2021 1st payout. I got soon after that for every payout I do a lot of struggle writing to customer support hundred times making one and other baseless excuses. This time guests check in on 16/4/22 but till t... Latest reply by Summit-View0

Hi everyone, We had a group of guests who stayed for a few days at our airbnb in CapeCod. It is July and very warm outside. Our house has central AC to accommodate for this to make our guests comfortable. Our guests complained that the house was too cold,... Latest reply by Diana2015

Hello Fellow Hosts and Superhosts: I am looking for recommendations for a REMOTE lockbox I can operate from anywhere. I currently use the old fashioned lock box but need a remote one I can operate from my phone. Suggestions and let me know pro’s and c... Latest reply by Raquel724

I would like to lock my closet, but it doesn't have a lock installed. Does anyone know of a device I can install over my doorknob to prevent access? Latest reply by Emiel1

We booked a room for a night, staying with a fellow Superhost. We arrived about 8pm. The host didn't greet us (though their listing said they would). On entry, we found black mold on the walls in the bathroom, kitchen and bedroom. There was also a layer... Latest reply by Dee1305

I have been hosting for a few years nowmy beautiful space has really been enjoyed and appreciated by manythe most recent long term guest has the place looking like bachelor pad/ dorm room disgustingly filthy. I have gone in a few times and cleaned up. It ... Latest reply by Kitty39

I have been really focusing on the guest experience aspect of my rental units lately. Reading, responding, and documenting positive and negative requests for improve ent suggestions, re-developing my processes and procedures to make them more guest-friend... Latest reply by Huma0

Hello Jenny!I have recently introduced a new independent way of checking in guests, where guests check into the apartment completely independently by sending them the code from the front door of the building and the code from the key safe. After booking t... Latest reply by Quincy