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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

We often hear in the Community Centre that Airbnb sides with the guest over the host when there is a dispute.This article in the Guardian (British newspaper) suggests otherwise. Airbnb initially defended a host who removed a guests property from their li... Latest reply by Elaine701

Hello all, I am a guest, but really would like to get other hosts opinions about my recent experience in Paris. I booked a stay for 35 nights starting Oct 14th. On my day of departure I realized the host sent me incorrect check in information including t... Latest reply by Fred13

What in the world are you all thinking??? How, why, what?? I’m in a foreign country trying to access my AirBnB and I have to solve an impossible puzzle to log into my account?? The mouse and cheese CAPTCHA takes too long and is impossible to do correctly.... Latest reply by Helen427

Hi, I received a message from the host asking to share my driver's license and said that airbnb doesn't allow check in without verification. Is this true? Thanks,Kudrat Latest reply by Helen427

How do you behave with non-complying guests who break the house rules; bringing unauthorized guests or making disturbance during quiet hours ? Would that be sufficient for BnB to cancel their reservation ? Latest reply by Joelle43

I booked a vacation stay for a client with Great Spaces and due to a issue with Airbnb taking a payment on a day that my client did not know about the reservation cancelled. The host had a deposit of $3,500 for my client and wanted us to pay for the entir...

I am a Superhost and also a traveler. I recently rented a 3 br condo in Washington, Utah for just one night. Three couples and we needed a place to sleep between Las Vegas and Lake Powell. The condo was sterile, clean, comfortable and quite basic. No ... Latest reply by Kent2

Please don't say that your room or apartment is available on a date when you're out of town or not able to get a cleaning person in for a week. This happened to me with a booking. It said it was available but when I tried to book it and wait until the ne... Latest reply by Patricia4133

A customer can get back the service fee from airbnb only if they get a full refund from the host – Is it a bad loop that if airbnb does not try hard to get a full refund for a customer, then they can get their full service fee? Think of a case where a cu... Latest reply by Fiona814

I tried to make a booking through Airbnb today as I have made plans for the weekend in London. I contacted the host who responded and informed me that I was able to make the booking for the property this weekend. The host then sent me a link to complete t... Latest reply by Helen744