Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hi, Airbnb hosts! I have been hosting for almost a year now. From time to time, I have received inquiries from guests who want to book a long-term stay. They seem to always ask about the surroundings of the property, like supermarkets, restaurants, and st... Latest reply by Rebecca

Help this scammer named Elizabeth is listing my house. She pulled the listing photos from an actual real estate brokerage firm. Air BNB has her as a verified host but she is NOT the owner and has nothing to do with the property. She is asking people to ... Latest reply by Rebecca

I am new to hosting and unsure how to handle this situation. For clarity, we have a very small space so I always confirm with the guests that it will be sufficient before accepting bookings. Instant booking is turned off.I have a pending request that info... Latest reply by Barbara83

Our local towns bye-law, along with many other towns I suspect, specify that we must have the names of all guests staying at our STR. Isn't it about time Airbnb makes it compulsory that all guests' first names at least should be listed when booking? ... Latest reply by Bettye6

We seemed to uncover an honest to goodness software bug in the Airbnb app. Airbnb is refusing to acknowledge it, and is putting both us and the guest on the hook for it! Guest A is enjoying their stay and needs to extend for another night. They put in a r... Latest reply by Adam2138

Hello - I’m looking to book an airbnb in Madrid for the end of May and have come across this property which looks very nice and seems well priced compared to others. however, the profile raises potential concerns as it is a brand new user with zero revi... Latest reply by Bhumika

Hi!I received two separate bookings today and on the Airbnb app and on the website, the message from the guest wasn’t visible.When I get an email saying I have a new booking, the message is there.How do I see the string of messages? Are they hidden until ... Latest reply by Suzy176

Our listing was suspended after a guest damaged the property causing stains to the carpet and checked out 2 hours later than agreed upon. After a 1 hour phone call and 3-4 hours of deliberation Airbnb refused to remove her 1-star review, claiming they "di... Latest reply by Jean-Francois-GemStay0

Me and My friends who are all 18 ans 17 want to rent out a house for a final trip be we graduate from high school. We're looking for a house in the Poconos, but every host we looked at says 21 or older. Are we able to rent a house, or do we have to be ove... Latest reply by John5097

Hello, it seems my bookings have decreased since I have become a super host. I was using Price Labs however I was not experienced enough to use this tool. Any help to increase bookings is greatly appreciated! Latest reply by Alicia753