Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

We are using our primary residence as an STR in Los Angeles. We have an in-ground pool. Of course guests want to use it but I'm trying to cover the bases on what is required to avoid accidents/incidents/litigation. Currently I'm planning the following:... Latest reply by Lorna170

Our listing is part of our family home, and I have been operating under the assumption that address details are not sent until the check in details are sent... but now I have guests shipping items to our family home in advance of their stay. That is a min... Latest reply by Lauren2261

I have an agressive guest sending offisive messages on airbnb and whatsapps because I will not allow him to register a different "girlfriend" to entertain. He already registered one girlfriend after he arrived. At that time he was informed there would be... Latest reply by Cheryl---Cheri0

Hi All,We were set up for the "First Three Discount" when we listed our suite. We have now had 6 bookings and the site is still allowing the discount. I have tried to call AirBNB but the call will not go through and I need someone to talk to to fix this... Latest reply by Emiel1

I've had a few people say they are going to reserve for a month or so. But they want to take through text outside of Airbnb. Then they ask some questions like, "are there good restaurants around there?" and "Is there a coffee maker?" But then they get a... Latest reply by Robin4

Hi All, did any other host notice that guests usually keep all the lights including the bathroom lights on? I notice as it makes a noise in the boiler room when the bathroom light is on, I even left a note on the door to not do that, but that is ignor... Latest reply by Debra300

Guest Abuse in Electricity and 0 Airbnb Support I have had a guest who has abused the electricity to the full! He has spent more than $400 dollars in 30 days and I am still waiting for the other 15 that he was still staying. My rules and my "good to know... Latest reply by Debra300

Our condo Association does not allow pets including service animals or emotional support dogs can I legally tell my guests they cannot bring animal? I will be fined if I allow it Latest reply by Mike-And-Jane0

I'm a newbie host, but spent many years in software and CX. I'm surprised that a global company that delivers a localized UX for guests online & in the AirBnB app, doesn't enable hosts to do the same in scheduled emails?! Relying on guests to hit the Tra... Latest reply by M199

The “H” in Hosting is HOSPITALITY. There are a lot of people, investors, and big companies jumping into the Short-term Rental (STR)/Vacation Rental(VR) business. Facebook has groups with 55K worth of people who while away their hours griping an awful l... Latest reply by Felicity11