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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I am finding an accommodation for my stay at Innsbruck, Austria for 4 months from other website, and someone contact me through email said she could provide an apartment.She said that she is working for work for the Italian government in Roma (you could f... Latest reply by Rayne29

I was promised a refund but the approved refund amount that I received doesn't match the receipts I submitted. Because the "review team" has already issued the refund, I can't get anyone (supervisor or otherwise) to explain why the amounts don't match. Ad... Latest reply by Sarah4962

Wondering what to do in this situation.We had a renter booked for two months. Five days into her stay she called us to let us know the electricity was shorting throughout the house. The weather was below 0. If the furnace isnt running the pipes can freeze... Latest reply by Mike-And-Jane0

My husband and I are relatively new to hosting. Our property sleeps up to 8 people, but there’s an extra guest fee for 5 or more. This keeps the price lower for parties with less people who still want a larger space. The guest that’s coming this weekend o... Latest reply by Marg11

Due to unavoidable circumstances, I was unable to use the reserved accommodation. So I explained the situation to the host and discussed the refund with the host. The consultation ended well and canceled it as the host told me to. However, the host ... Latest reply by Hyun-Jin1

This is a general question, regarding Guests cancelling their Reservation within their grace 24hr Cancellation Period.Hypothetical scenario :- Guest books this afternoon for to stay with us tomorrow night.- Guest then cancels their reservation between thi... Latest reply by Anthony223

Weekend guests at my ski condo - He gave me only 4 stars for value but ONLY 4 STARS for location after stating in his review that the location was good. I am answering him as follows and would like to know if this may be harmful to me? I removed the na... Latest reply by Merrily2

Hi Community, is it appropriate to ask the Guest to show the home while they are there? I personally think not. Latest reply by Sarita13

Hi! I am 19 years of age and was wondering if you allow 18+ to reserve a vacation along the coast of orange beach, Pensacola, Panama city, or any beachfront rentals? Thank you. Latest reply by Helen3

A "no-show" guest who forgot his date of arrival and wanted his $38 dollars refunded has managed to give me an inside the home review even though he never crossed the threshold. Airbnb say there's nothing they can do and that he had the right to review be... Latest reply by Gary1151