Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

When I check guests’ past reviews I am never able to click through to the host they stayed with. Is this something to do with using an iPad / iPhone app or this the case on laptop? Searching specific hosts in big cities is often time consuming. In the ca... Latest reply by Leigh23

Anybody else experiencing this? Repeated phone calls and messages have not resulted in receiving payment that should have been released almost three weeks ago. Lots of promises to escalate this to next level, contact me back, resolve today...nothing! C... Latest reply by Terri375

I've been trying to book with airbnb but I have not been able to. I keep recieving the message "Something went wrong while processing your request. Please try again." Thank you for your time. Latest reply by Helen3

@lucy from Richmond Texas. I want to express how awful it was for you to cancel a reservation booked weeks in advance of my group and I traveling to Houston this past weekend to only receive a notification that the home was cancelled by you as we landed w... Latest reply by Helen744

Here is my story. I Have very strict rules about smoking and I had the guest exciplicitly agree to $1000 fine in case of any smoke anywhere on property. I live downstairs and I smelled weed. I went up knocked on their door and asked them to leave the apol... Latest reply by Mar125

Good morning,We've been hosting for 2 years, and have maintained super host status. I recently added a second property - which is our house, but listed it before I was actually ready to and had to cancel some bookings that happened - now for that second ... Latest reply by Mike-And-Jane0

On July 21st 2023 I had a guest stay in my Airbnb. This gentleman broke one of the windows between our two Airbnbs and also broke a window screen in our front window after locking himself out of the property. I immediately filed a complaint with this gues... Latest reply by Konrad67

HiI’ve been hosting for a few years and haven’t encountered this. This is my home - I have a 7 night minimum booking requirement with a strict cancellation policy. Guests with a booking in late October (made many months ago) have advised me that because o... Latest reply by Vicki614

I am booking two different reservations. One is for my mom who is a added person on the list Latest reply by Mike-And-Jane0

For me to stay in my home while guests are there? Latest reply by Mar125