Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Got screwed during Hi season renter canceled 2 days before check in saying they been exposed to Covid . That’s not my fault they were in a big group of people and someone in there group contacted Covid. not finding Airbnb customer service very knowledgeab... Latest reply by Branka-and-Silvia0

I've since replaced everything she complained about - new fridge, internet modem - and some she didn't, new floors, all new linens. Some stuff she just did not read instructions or hated for a reason, I don't really understand. So she wrote a huge missiv... Latest reply by Sarah977

Hi, My name is David and I am a student of Maastricht University. I have created an application that provides cleaning services to airbnb's and would like to know more about the opinion of airbnb owners. What the application provides is 2 things: ... Latest reply by Sarah977

We are still in our first 2 months of hosting. Overall we have had VERY pleasant guests and have had fun with hosting. We have 3 listings and are wondering what time other folks stop messaging guests back at night? The past two weeks we have received 75% ... Latest reply by Sonya81

I supply everything a guest will need during their stay (usually a week or less) - TP, dishwashing detergent, laundry, trash bags, shampoo, lotions... even leave new toothbrush and deodorant if a guest left home without one. I have a renter in for a mon... Latest reply by Sharon1155

I am in a studio in Harlem Spanish and the studio does not have the infrastructure that I paid. For example heat is off, shower is not hot, there is not a blanket in the room. Absurd situation. OI am trying to connect Airbnb and people from Outpost bu... Latest reply by Martha870

Hi, someone paid me and I just setup my paypal and verified host account, when cn I claim the payment? Latest reply by Emiel1

Hi Everyone, I am new to this community and first time Airbnb host. I just listed my property in March in beautiful Muskoka region of Ontario, Canada. Here is my Airbnb listing - https://airbnb.com/h/antilliacottage So far I have had a great response wit... Latest reply by Ng32

Hello, I am a new and nervous host in Canada. We are renting out our ski chalet over spring, summer and fall. We have purchased an igloohome lockbox. i have linked it to my Airbnb account. My only question is why does it issue two access codes for guests?... Latest reply by Hilary241

Hi all,I have a suite in my home I rent (https://airbnb.com/h/sceniccolorado) and occasionally, I've had longer term greater than 2 weeks, staying. In general what cleaning and laundry supplies do you provide in the suite? Bathroom cleaning? General Pu... Latest reply by Lorna170