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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hi there! Appreciate any feedback! I have a guest arriving in three days for a 4 night stay and then have a another guest arriving for a 3 night stay. My a/c has just broken!! HVAC has been called but finding parts and Freon is difficult during these Covi... Latest reply by Bryn69

Hi! This is my first year as AirBnb host, I have had 1 guest earlier who gave me 5 stars. I have 2 apartments renting out. Now I have a guest who has stayed for five weeks. The dishwasher was not an amenity but has been out of order. The guest is complain... Latest reply by Colleen253

Hello, We have our very first renters next weekend. I am wondering if anybody here leaves opened refrigerated condiments in the fridge for the next guests to use of they wish? I had new ones that we've used at our cottage and was going to leave them for ... Latest reply by Kellie104

I am a co-host and we recently had a guest, Vicki S., who rented one of our units. Unfortunately, we had a leak in the closet, which once notified we have 24 hours to fix. We have a strict cancellation policy here in Los Angeles. People can be flaky at... Latest reply by Mike-And-Jane0

Recently, I've had several guests who have seen fit to rummage through my linen closet and use every towel and sheet that they could find. It seems to be more of a problem this year. It might be good for Air BnB to remind guests that Air BnB rentals ... Latest reply by Debra300

  Hi everyone I have been doing this thing for 3 years and lately I’m losing my patience with people second to last guests left such a mess. My beautiful place was contaminated with dog hair. No I did not charge an extra fee but since they had great revie... Latest reply by Amanda660

Hi everyone, I need advice. Airbnb takes about 12-20 hrs to reply via chat and they have disabled all their call support numbers (I'm in Canada) and would not provide a number for me to call. If anyone has a working number, please share. As a background,... Latest reply by Maggie-And-Jonas0

Hello,This is a difficult one. So would appreciate some good advice. I have been a host for 5 years. We have a self contained studio with its own pool. We are quite rural and a car is essential. We have two guests who are very polite. My problem is they n... Latest reply by Kath9

Evening all. I would like some advice please. I'm a super host who on the whole has had no major problems with my guests. However, my current guests seem to have an agenda. I have been on holiday myself and only returned today. Two days ago my guests phon... Latest reply by Branka-and-Silvia0

I wish Airbnb would do a survey before making such a big change. What would be the reason for this one? I need my co-host to be in communication with guests. Latest reply by Liv