Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Guest wants to cancel, but they can't because it's too lateSends request to modify the reservation to beyond 24 hours (flexible)Waits a few days and cancels it. This should not be able to happen. Even if the guest modifies the booking and the host accep... Latest reply by Michael5047

Our heart is jumping with joy when I opened my e-mail and was really surpised reaching the status of becoming a Superhost. We would like to thank our guests for making this happen, for their excellent reviews and woderful suggestions on how we can improve... Latest reply by Laurelle3

We Superhost a rental in SWFL-- guests are requesting to cancel because the area is so ravaged and wont be the same beautiful coastal city as when they booked their vacation. If I cancel the booking, I pay 10% fee and cannot re-book those dates- if they c... Latest reply by Helen744

I just had my first ever air bnb guests and they have left the place in a disgusting state, broken lamp, left mirror hanging off the bathroom wall, burn marks in the mattress protectors, broken the drain in the bath. Not to mention the five bags of rubbis... Latest reply by Mike-And-Jane0

Without getting into too much detail, my account was recently suspended on very vague grounds for "Violating Airbnb's Terms of Services". When this occurred, I was actively hosting a reservation and had several more scheduled over the next few months. Tha... Latest reply by Jenny

What if past guest do not post the review, should we approach them for the reminder or follow up? Latest reply by Gwen386

Is it just us or are you also being ignored by Airbnb Ambassadors? It’s been 4 weeks of follow up calls and no one calls us back!! We filed a complaint to have a Review removed (which contains a bunch of lies that doesn’t accurately describe their expe... Latest reply by Gisele158

We have been retning out our summerhouse through Airbnb the last 5 years and have problems with the cleaning after the guests - or rather lack of cleaning. the guests are supposed to clean the House before they leave and usually everything is fine. but... Latest reply by Huma0

This is a serious issue. I am only able to host a certain number of people by fire code and rental ordinance however airbnb does not think infants are people. I know we have discussed here if infants take space and resources or not but this is different. ... Latest reply by Inna22

Hi, Looking for a bit of advice from anyone who may have been in this situation. I have two students from Kazahkstan staying with me. They are studying at Glasgow University until December and booked to stay at my place for the whole of September Th... Latest reply by Louisa82