Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Apologies this is a long post, but I'm feeling VERY unsupported by AirBnB and therefore looking for advice from the hosting community given this awful situation. Please note that this guest completed their 6 night stay indicating they really enjoyed thei... Latest reply by Jo723

It is summer, busiest time, and here come my crazy stories. A guest came back with her entire crew well after check out, when the new guests were there, literally there and all started to use the bathroom. I was there greeting the new group when one of ... Latest reply by Lenore22

Hi, Yes this is as crazy as it sounds. I have 3 adults and 1 child guest currently in my property. 2 of the adults are grandparents and 1 adult is their daughter. I happened to check my blink cctv camera as id had trouble with a neighbour the other we... Latest reply by Patricia3334

Hi, I have a house with 5 room and I rented it out like BxB. I never had to many problems with people not wanting to pay the service fee. they stayed not very long. This year I wanted more time with my family so we decided to rent the ENTIRE house. I neve... Latest reply by Wendy1053

I am new to AirBNB and just received a booking for a younger group. My concern is there will be underage drinking if I approve these types of reservations. Does anyone have feedback they can provide? Very concerned and want to make sure to take precaut... Latest reply by Jarrod31

Hey SUPERHOSTS! Seriously, what's the ONE 'complimentary' UNEXPECTED, wow factor thing that you absolutely must do for your guest experience? Plain and simple: What is it that you hands-down, without a shadow of a doubt MUST include in each and every... Latest reply by Ej20

Hello, I would love some support on this matter, please.A guest checked into our home on June 26th and on July 4th complained about the construction next door. As the property is solely used for Air B'n'B guests, I was unaware of this. The guest expresse... Latest reply by Michael5047

Guidance needed....We had some guests that were here for 5 nights. On their last night, they asked if they could sleep in and check out after the 11am check-out time. We agreed, but didn't specify an exact time for them to be out (we'll take the blame for... Latest reply by Robin4

That's how Morrissey put it. My questions is, are your Airbnb guests getting worse? I ask because, in the first 4 years as an Airbnb host, I probably only had 1 guest that I wouldn't host again. But I've had 3 in the past 6 months that I've clicked 'No'... Latest reply by Huma0

Hello! We’re relatively new to Airbnb and I recently had a guest who strongly disliked our place and left behind items which they bought during their stay and they felt would improve our place. These are not items I want. The guest did not tell me they w... Latest reply by Huma0