Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Just had a very poor experience with Airbnb. Their process for dealing with reviews is an absolute joke. We had stayed in a shared apartment in Florence Italy and the host accused us of taking her towel. Initially she phoned and asked if we took it to whi... Latest reply by Pat271

Hello, I would like to know if it is possible to share, as an anchor, the part of the reviews of only one lodging. That is, can I get a url that has a direct anchor to the reviews or can I get it through some html or javascript code? Thanks Latest reply by Carmen2131

How do I edit my reviews as a guest Latest reply by Raymond444

Urgent Issue I'm deeply disappointed in the lack of response from Airbnb support regarding my missing payment of over $5464. I've reached out countless times over the past 3 weeks, requesting to speak with a manager or supervisor, but haven't receive... Latest reply by Sybe

Hi, I'm in a bit of a pickle and need some advice. I've had a sweet streak of about 150 nights with no issues. Now, I've got a guest who's padding around my main floor in white socks and they're coming up dirty. Yep, didn't see that coming! So here's the ... Latest reply by Fred13

We had a guest cancel, and our policy is set to ‘strict’. It’s been more than 48 hours since booking, and the stay is only 6 days away. However it’s shows that we aren’t getting any kind of payment. Wondering why? Latest reply by Vincent1203

A guest canceled his reservation less then 18 hours before check-in. My cancellation policy is "Firm", so I denied his requests for a refund. That was a super busy holiday and graduation weekend, and I could have booked to someone else if he canceled a we... Latest reply by Helen3

I've hosted for about 6 months and I have a family that showed up having added a guest last minute that increased the rate by a little bit because after 6 guests I do increase the rate for the wear and tear. I had mentioned that I wanted them to let me kn... Latest reply by Helen744

Hi, I currently have a guest who has walked around in his underwear twice, wearing just briefs and a t-shirt. He also was not washing his dishes and would leave them on the bench till he wanted to use them again. I was worried this would encourage pests... Latest reply by Helen3

I had a renter toss all the house’s refrigerated condiments “due to covid.” I have rented out over 400 days prior and had no one had issues with the UNEXPired Mayo, ketchup , mustards, salad dressings and jams. She did not have problems with spices and o... Latest reply by Sherry477