Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Is it necessary to ask Airbnb guests for a copy of their passports? Latest reply by Helen427

Airbnb claims to want hosts to have pricing transparency yet I have been asking for years now for airbnb to total the pet fee at the outset of a guest booking. I can’t, for the life of me, comprehend the business logic of airbnb creating a potential confl... Latest reply by John89

Unfortunatley did we have our appartment available for X-mas bookings, when we are going to be there ourself. I therefore had to cancel. However, we are not going to use the appartment the entire x-mas and would like to open for bookings on some of the da... Latest reply by Joelle43

We're relatively new to airbnb (since June), and our biggest issue is most guests arrive way past the agreed time. On Friday, our guest said about 7.30pm via email in the week, then on Friday morning said 5.30pm. When 5.30pm comes up, I get a txt message... Latest reply by Fred13

I had a booking this weekend for a doctor who was providing cover for my employers. She had an issue with the heating on check in. I will attach my conversation with the doctor and the conversation with the host. After my interaction with the host I fel... Latest reply by Fred13

I rent out a small inexpensive apartment and want to give the lowest price possible for the guests.I don't particularly like cleaning it and I would like to give the guests a chance to AVOID the cleaning fee, if they prefer to clean themselves. Is there a... Latest reply by Fred13

Honestly, this has never happened to me before. I was checking this nice cottage in Canada, It has good amenities and a great view. Seeing as I am booking for Christmas, I knew it would be a little more expensive so I was surprised when it said 1200 on my... Latest reply by Fred13

This has happened to me twice: -- Guest books during worldwide COVID pandemic process--Before booking is completed, I remind guest of our cancellation policy, with a direct link to it, and advise them to check for travel advisories.-- Guest says ok and co... Latest reply by Anand247

I am trying to verify my identity. Airbnb has sent me a link to take a photo on the mobile app but it doesnt work - just sends me to a new sign up page. ive tried this about 5 times and getting a bit frustrated. any help appreciated. john NZ Latest reply by John7524

Hi,My guest left the home in a very messy state, and there were unpleasant stains on the pillows, furniture, and cushions. Additionally, they did not adhere to the house rules listed in my rental listing, despite it being clearly stated that not following... Latest reply by Ana2038