Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I have seen this has been asked already but I’ve had a guest who has ruined bath robes, towel and sheet totalling £67. I can’t decide whether to ask for this or not. I know in the scheme of things it’s not much but we aren’t a big enterprise and I don’t h... Latest reply by John7474

Our host changed locations and has yet to send a change of location request. In the message I received it stated I have been upgraded to a more luxurious location, better amenities, larger apartment, etc. due to him acquiring another unit. There was a l... Latest reply by John7474

Hello, so I had a difficult guest who from start till the end wanted free early check in, free late check out, free this and that. I couldn't accommodate it as we had back to back bookings. They only stayed for 1 day and the same day they said they were r... Latest reply by Helen3

Good Afternoon, This is my first time posting on this forum. I have been a AirBNB host for 6 years and have 159 reviews. This month I have had the worst experience as a host and wanted to get some advice so that hopefully it never happens again. So I had ... Latest reply by Mike-And-Jane0

Hey there! So we have a guest that has already been in our house for 2 months, and has extended through November. He wants to extend through May 2024. However, we have 2 bookings in December (4 nights total), that we would have to cancel. He’s offered to ... Latest reply by Helen3

I recently started hosting again after a long hiatus. I had no troubles with my first 10 guests and am waiting for my Superhost status to be reinstated. But today a guest arrived for Canadian Thanksgiving weekend and asked for a discount. He pointed to ... Latest reply by Fred13

I am very concerned that Airbnb are retiring their Email Alias function in September. To comply with current and new legislation in Scotland we have to provide a considerable amount of information to guests, which we currently do for bookings from all pla... Latest reply by Paul-and-Dawn0

Need support for my listings Latest reply by Aman4579

Hey,I booked an apartment from 7 - 12 October and when I got there I found guests already In the apartment staying until October 14th and when I asked they said they canceled it but when they found out that there's no refund they decided to stay.I have tr... Latest reply by Helen744

Hiiii All, I am fairly new to Air BNBand I was wondering how do you handle a $50.00 Debt that a client created on your TV bill? They watched WWE and it charged $50 to my monthly bill. Thanks Do you block that from your tv? Thanks Latest reply by Helen3