Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hi all, I'm totally new to Airbnb. One of our guests informed me that he has been hospitalized and might have to be in the hospital for 2-3 days. He said he left his keys on top of his bag for if he can't return. His check out date is tomorrow at 11am. At... Latest reply by Amy2884

Hello Everyone I hope this finds you well and prosperous. My question today, Do you happen to stay in contact with your clients after they have left your AIRBNB hoping for future return business? Thanks for your replys and likes! Eileen Latest reply by Eileen462

We recently had a short notice weekend renter. He did not seem to read the rules or description. It clearly states we do not provide linens, yet he was surprised to not find any when he checked in. We informed him of the policy and his only reply was h... Latest reply by Lorna170

Hi, our first guests have stayed this long weekend, and unfortunately on their second night (last night), the hot water stopped working. My husband drove up there first thing this morning - Sunday - (an hour 15), and we were lucky enough to get an emergen... Latest reply by Sophia

Can someone explain why the payments are taking longer to be sent through.It used to be that the payment was received the day after check in. I had guests in on the weekend and received an email on the 30th to say the payment will be processed by the 4th ... Latest reply by Breanna

Hello dear community, I have seen a home on Airbnb with no reviews, but it is hosted by a Superhost with reviews from other listings. However, on the property description, they have informed me to message them on WhatsApp, and would like to make the booki... Latest reply by Fred13

Hi we had booked a trip to someones air b&b October 6th-7th , mind you they asked for a $400 deposit which we gave through Zelle just incase we left anything damaged . During our stay unfortunately our bags were stolen , money , card, iPads , MacBooks , c... Latest reply by Fred13

Please help me to increase booking Latest reply by Patricia2526

This is an old topic and I apologize if it has already been covered in detail elsewhere - but I cannot find an explanation of exactly how the 12 month stat is being calculated in Feb 2020. I have tried to understand the number quoted but nothing seems to ... Latest reply by Nancy146

This summer ABB in their infinite wisdom removed "not comfortable" as a reason for declining either instant bookings or booking requests. I'm pretty sure it was instant bookings, but I would love for someone to confirm it? Latest reply by Helen744