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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

After going through the worst Level 5 Covid Lockdown globally, South Africa moved into Level 1 recently and we received our first much needed and appreciated request from an Airbnb guest that later turned out a competitive host, requesting to make payment... Latest reply by Fred13

How to review the guest who uses everything in a very short period of time? For example, a couple weekend stay when all beds are slept in, all towels in two bathrooms used, half a huge container of coffee plus an entire sleeve of Nespresso pods gone, mul... Latest reply by Debra300

I have a guest that is currently staying for a month that texted this morning and said there is a huge problem, the neighbors are killing pigs all over the property next door and because a couple of the guests are vegetarians this is a major problem for t... Latest reply by Helen350

We rented a place in Mexico for December. We messaged the host in the AirBnb app. He did not respond. We tried messaging the help center. They told us to call him. His number is Not a working number. We waited the 5 days the help center said to wait... Latest reply by Sarah977

[Guest] stayed at my Airbnb. He trashed the place and the TV 'went missing'. He also stayed longer and promised to pay but disappeared with the keys. I left him a good review the previous time he stayed but am now unable to remove it. I urgently need to r... Latest reply by Helen3

Airbnb did not respond to my concern. They send a m sage of acknowledgement but closed rather matter thereafter without follow up of the case. Latest reply by Anonymous

Hi everyone.The guests I currently have came to London from abroad looking for work here. They opened bank accounts with my address (without asking for my permission or informing me) and are now claiming unemployment benefits etc (from my address) They’re... Latest reply by Sarah977

Hello! We are new to hosting but are so excited for this opportunity! We listed earlier this week and have had a guest asking to rent for 91 days! Wow! What advice could you give me for a long term stay? Thanks! Latest reply by Sarah977

Hello All, As has been discussed many times here, when a booking is cancelled, Airbnb changes the payout information to 0 on most of the screens on its site. Best advice I’ve seen up until now is to go back through email booking notifications to get ... Latest reply by Rowan4

Hi, I had to guests that they stayed with me for 9 nights; during their stay they were breaking the rules, such as the kitchen is not provided in my listing but they were using it for 3 days for cooking and everything, then I asked them please follow the ... Latest reply by Helen3