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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hello Guests community I am really confused after Airbnb decided to refund my guest without even contacting me to discuss the matter.I ve been hosting guests for nearly 10 years and gained the super host status. Last week-end we had guests who complained ... Latest reply by Samantha-Jo1

Hello. I have a guest I was messaging with who wanted to stay for one night instead of the minimum two. I sent her a special offer for the one night and it expired. Since then I have tried sending her another offer, she has tried booking as well but it... Latest reply by Emiel1

I’m considering making my home pet friendly. We have a fenced in property so it would be ideal for guests with pets.What are some house / property rules you have? Did you raise listing price, add pet fee or higher cleaning fee? And what are some experienc... Latest reply by Maya528

I just want to pick everyone's brain about how you manage the high energy bills. I've had few guests that are keeping our one bed annexe at 22-25 degrees constantly. It is a very small annexe so I think guests are being a bit extravagant. They come out we... Latest reply by Sudsrung0

I have a question to ask y’all… Do your guest ever leave things after they leave? What would be the strangest thing they have left? We had one guest leave $5000 in the safe, Latest reply by Jessica-and-Henry0

Just a quick question-How do you feel about letting guests use your address to open a post office box? Guest is transitioning to the area and will be a guest foe one month. Latest reply by Lorna170

Hi I just had a request , which was for a couple, and their infant The room is just a double bed for max two When I looked at the booking request price breakdown - it only seemed to include the main nightly booking fee , plus £16 a night which I charge ... Latest reply by Mike-And-Jane0

Dear hosts Is anyone knows there is an airbnb 'name and shame' guests list? We just had an awful experience with the last guests - **, who broke our electric gate, said nothing about it until we found out the next day. When we enquired about it, they ... Latest reply by Sudsrung0

We are new and had someone wanting to book from the Philippines. They said their agency is going to book for them. This seems like a red flag but wanted other opinions since I was not sure if agencies actually did this or not Latest reply by Sudsrung0

After spending another 2 plus hours behind my cleaners doing laundry for a recent guest (cleaners had already done a load and just aren't paid enough to sit through more) I am flummoxed by the absolute scope of variation when it comes to towel usage. We... Latest reply by Julija27