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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I am very disappointed in the number of convicted felons Airbnb has put in my home. On 2 different occasions these felons stole from me personal property and Airbnb did nothing to help me. Who else has this happen to let’s file a class action Latest reply by Gianni265

I just connected my Yale/August smartlock via the"works with" section of the app. For the next booking confirmation I see the automatic email sent to the guest. I was wondering if there was a way to customize that message or even control when the automat... Latest reply by Neill23

Its been only a month and I have had 3 bad experiences. I do not want to write bad reviews and prefer not to write anything about these guests.Wondering if there is a way to block them from re-booking without them knowing Latest reply by Gianni265

Dear CommunityI’m new to this platform and wanted to ask your adviceI have a UK company that rents villas, mostly in Sardinia, ItalyI have published a couple of properties on Airbnb, to target a certain marketMy clients pay in euros, and in UK, I have a b... Latest reply by Eris117

I recently had a very poor guest who essentially trashed one of my rooms, requiring over two days of deep heavy cleaning. I left a very low rating, explaining what had happened in my comments, to which the guest immediately responded and said I was lying...

I have a self check in process for my air bnb. I have a code pad to make things simple. My current guests had locked themselves out of the house and couldn’t get a hold of me for about an hour. I was sleeping and didn’t hear my phone because I work super ... Latest reply by Laura2592

I could legitimately write for four hours about this guest and would probably still have more to tell. I’m just going to ask my question though and leave all that out bc I need an answer like now. Mentally unstable and very confrontational guest (2 mont... Latest reply by Brian2036

Stupidly, last night when I got a message about Aug 24/25 are popular dates, do you want to unblock them, I did. I got a request from XX [could not tell what gender this person was and their profile was blank] at 6pm yesterday. They wanted to arrive be... Latest reply by Emilia42

We have great neighbors at our ABB. There is the family that adjoins our property ("Hot Neighbor" and his wife and kid -- thanks to @Anonymous for that moniker, undeserved though it is) the law enforcement guy a few doors down and a family across the str... Latest reply by Laura2592

This topic is part of the CC Hospitality Festival. The original topic was posted on the French-speaking Community Center by @Tarek63, and we have translated it below. Far from being a legend, this generosity is reflected in the every... Latest reply by Tarek63