Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hi a guest recently wrote a review in which he rated us 4/5 on cleanliness but when I checked on what we could improve on he said he wanted to change his review to 5/5 as there was nothing he could fault us on . Is there any way he can do this ? Latest reply by Mike-And-Jane0

I recently posted a comment in another thread survey, and it was suggested it be a separate conversation. I would love to see a poll asking hosts what "chores" they ask guests to perform before checking out - there seems to be a lot of chatter - Reddi... Latest reply by Terry642

Hello, I just started hosting last December and for the first time (via Airbnb platform) I have mid term guests. These guests (husband, wife, 3 kids, and dog) have been at my house around 55ish days now. They are paid up until Sept 30th. Here's what ha... Latest reply by Danielle1399

When guests are added to a reservation, can the host see their histories? Latest reply by Gwen386

Hello! We have had our AirBnb for a year and have enjoyed it so far! We've had nurses stay 3 months at a time and have had great success with that. We have a family that needs to book our place while they search for a home to live in since they will be ... Latest reply by Bronwen25

hello, I received a booking for a date that was not available, the check out date is sunday but I had it blocked of weeks ago insinuating that the person would have to check out on Saturday . This has happened to me before with Airbnb where I was a guest... Latest reply by Lenore22

I have a guest stay for 49 nights and I charge her $125 for cleaning fee. She said she left me $20 tips when she packing out. I was like “you don’t have to”. Soon after she confirmed checked out, I realized why. She left a lot of garbage in the unit. Th... Latest reply by Pia434

Hi, I've only been hosting since July of this year and started to allow pets. Already my first pet hosting damaged some of the weather stripping on the door and then a second hosting brought 2 larger dogs and there's dog hair everywhere. I think I want ... Latest reply by Jill1199

I know we can not deny service animals, but how can I get proof this is a legit service animal and not someone just trying to take their dog along? Potential guest says his wife requires a service dog for anxiety. We have a no pet policy in our home becau... Latest reply by Michael5047

I experienced some discrimination and harassment with my host which I complained to airbnb about (they claimed they didnt feel like it was with malice after promising my refund). The host also made some complaints about me and stated that I had pet (which... Latest reply by Jenny