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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

As seems to be common with many other hosts, I am finding that guests are quite happy to stay without leaving a review. I have tried a few different things to encourage reviews such as sending guests a message after they leave to notify them that I left t... Latest reply by Vanessa-and-Kurt0

Hosts have fixed check-out times but guests sometimes remain in situ beyond the check out time particularly if they have later flights to catch. I have re-itterated check out times, generously given a couple of hours extension without charge if it's conve... Latest reply by Huaai0

I have instant booking ON and my checkout time is set to 12:00 pm (before). If someone wants to checkout very early in the morning, I am unable to go and receive keys at 5:00 am (example). The term "check out before 12:00 pm" means that a guest can ch... Latest reply by Phyllis21

Hi everyone. I booked a stay for 3 people about a month ago. I recently contacted our host asking if it was okay to have a fourth person stay with us. The host said it was fine, he understood our situation and would make an exception. He asked for anoth... Latest reply by Cynthia-and-Chris1

Have any hosts been able to get the service fees refunded for their guests? Latest reply by Paul4

Hi,My daughter wants to travel alone, and she is 17. We have discussed staying in airbnb's, and as someone under 18 cannot book an apartment, I was wondering if it would be okay if I booked for her and talked to the host about having her stay there alone.... Latest reply by Morris2

Hello! I often experience that some guests are very accurate and tidy and the others leave the flat dirty. It often requires double as much time to clean after such people. What to do? To write a bad review is nothing. To charge money for cleaning, ... Latest reply by Lizzie

Hi, for taxes reasons i would like to change the ownership of one of my listings from my name to my wife name, but i do not want to loose the reviews and the history, anybody knows if it is possible and how to do it?thanks for your helpluca Latest reply by The-Turner-Family0

Hi hosts, Just looking for your kind advice. We have some upcoming guests that would like to stay. Initially they said they were looking to come for work / leisure. After accepting the guests, they mentioned that they will need a work space (desk... Latest reply by Ange2

Feeling slightly low after a very ordinary guest review when I went well above expectations, offering my best 25 years australian wine, lending best books, cooking, laundering, showering kids with gifts.... Yey amongst all my 5 stars ratings these the gue... Latest reply by Jennifer143