Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi everyone!Has the IB cancellation policy changed? Two days ago I wanted to cancel a reservation with one of the three penalty free cancelation but that was no longer an option and I got this new screen instead. The only option for penalty free was if ... Latest reply by Huma0

Hello!I have been using Airbnb for 2 weeks ago, and I am having a fund that I want to withdraw my earned Funds, the problem that I am facing I added up the payout method and the system itself is instructing me to use a Payoneer account, I have requested P...

Last week we hosts rented an Airbnb on Kauai, Hawaii. The place was nice. We were charged a $175 cleaning fee which we paid of course, though it seems high. However, we received a notice from their cleaning company that they expected us to wash, dry, and ... Latest reply by Sarah977

This was from my Instagram account, a direct message. "I LOVE LOVE LOVE your pics of your space. I wanted to book a stay for a few days in May. How open are you to having guests do some decorating? When I stay places I find I am most comfortable if I can... Latest reply by Ryan2352

We booked a condo near Puerto Vallarta for 7 weeks, and are leaving in mid January. I sent the host a message with some important questions on Airbnb last Friday morning (4 days ago), and have yet to get a response. My question is, when should I start to ... Latest reply by Sarah977

Hi,We are a host for almost a year now. Everything going smoothly excludes the heater-related problems. We live in Vancouver, BC, Canada. Our winter is warm but our quests like to have +30C in their unit. We have the same heating source with them and the ... Latest reply by Anonymous

I.e., sheets made of 100% cotton or a certain thread count? In the last 2 months I have had 3 such inquiries. We have those bamboo fiber sheets which are supposed to be cooling and hypoallergenic. No one complained or asked....until recently. I actually ... Latest reply by Debra300

I'm writing this as a warning about allowing guests to receive packages to your listing because of the headache I endured today. Yesterday, a large, very heavy package was delivered to my home for a guest arriving today. It was so large that it blocked t... Latest reply by Susan990

Hello AirBnB Community - Sadly, I have guests from down under in my home right now and I'm getting very little support from AirBnB. The guests have violated house rules several times and I reported them to AirBnB. The guests complained to AirBnB stat... Latest reply by Rob378

I am having issues maintaining a high occupancy rate. I'd like any feedback, tips, or recommendations, please. Thanks in advance for your time! Link:https://www.airbnb.ca/rooms/42245817?guests=1&adults=1&s=67&unique_share_id=d30c0c43-13cc-43ac-8705-4d6ca9... Latest reply by Sarah977