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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

There are a lot of hosts who post about difficult situations here. I am always struck that there seem to have been indications in many cases that the guest may not have been a match, but the host missed or overlooked the red flag. I thought it might be he... Latest reply by Brian3376

After seeking support from various Airbnb Ambassadors during the last week, I’m reaching out to the Airbnb Community as a last resort in the hope that other more experienced hosts can provide guidance on how I can handle this situation better. Apologies i... Latest reply by Kirby45

I am trying to send some money back to a customer and I keep getting this error? IDL-defined service exception thrown from the server side. anyone know what I should do Latest reply by Seph2561

Dear I was expecting visitors on Saturday. Sept 27 who didn't come and blames me for his lack of anger. Her name is Amanda T. A woman from Airbnb called me and helped me through the process. Got a message that I should contact within 14 days if Amanda dec... Latest reply by Elisa

Hi all, I need some advice about a guest. I live on the edge of a small town in the Hudson Valley. Recently I had a guest contact me via Airbnb messages and say that he had found a spider in the apartment on the day of check-in (he contacted me three days... Latest reply by Emily1491

We have been hosts since February 1st. Never had any complaints, no messy guests, no trash out, most fly in, so two vehicles at the most at all times, we have a garage and driveway, so no parking in front of neighbors. We spoke to one neighbor the other... Latest reply by Sondra63

This host ( POS) wanted two pieces of government ID which we had . DL and health card he said no to the health card wanted a passport like hell no to any getting that ! he took my money no refund . I’m owed a credit and air bnb keeps siding with him is i... Latest reply by Helen3

Hi, I'm Vicky from Canada Nice to meet you all. Any ideas on how to get more Airbnb guests would be helpful Thank you Latest reply by Henrietta-Vicky0

I started this Airbnb two months ago. I got great guests, ok guests, and Not so good guests. I am afraid to be open honest and give a bad review to these “not so good guests” because they will retaliate and give me a bad review as well. Tell me what woul... Latest reply by Greg2406

Hi ,I can’t access my Airbnb calendar from last two days . Can anyone help me please. Thanks Latest reply by Elisa