Hello everyone,
You may have noticed that there is an option to mark responses as a Top Answer.
We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts.
What are Top Answers ...
Latest reply by
Quincy
Did you log in from a new device?We noticed your Airbnb account was logged into from a new device. If you didn't do this, review your account now. If this was you, you can safely disregard this email.WhenThu, Mar 27, 2025, 10:13 PM UTC WhereSt. Helena, Un...
Latest reply by
Alex
Hello there - I have a host in Italy who has great reviews but they are asking us to upload our passports (our family of four is traveling) to their site and I am wondering if I am required to do that, or can't Airbnb (who I definitely know and trust) sha...
Latest reply by
Angela1056
Hi;we have checked out of our Airbnb today. The host rushed us out before we had a chance to tidy up the kitchen/outside area I received a threatening message that says he will find us. I am happy to screenshot it and send you it to see. If he thought th...
Latest reply by
Doğan/Falcon0
I’m writing this to warn others and hopefully get the attention of someone at Airbnb who can take accountability.
During a recent stay at a listing in Barcelona, Spain (**), my wife and I discovered multiple undisclosed surveillance cameras inside the a...
I had a guest I was forced to host- due to it being a "third party booking" it was Airbnb.org- that I requested to cancel. Because of said third party booking, Airbnb advised me I could not cancel, although I have never canceled before, said I would be fa...
Latest reply by
Stephen1004
Hello,I recently had a terrible experience with an Airbnb stay due to a bed bug infestation. I immediately contacted Airbnb support and provided clear proof, including photos of bed bugs on the bed and bite marks. Despite Airbnb’s AirCover policy, which c...
Latest reply by
Joan2709
Guests screwed a banner to our wooden entryway artwork. Screwed as in drilled a screw into wood. Is it destroyed? No. Is there a screw hole in it, yes. Is it a disrespectful and unconscionable act? Yes. It is a large piece of art made by my husband. What ...
Latest reply by
Joan2709