Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

I’m reaching out to share a frustrating experience I’m having with a retaliatory review and to seek advice from those who’ve faced similar issues.We recently hosted a guest who booked for six people but arrived with 11, violating both Airbnb’s policies an... Latest reply by Leslie1061

Hi, is there a way to charge for over-use of utilities after a guest's stay. We would like to add that a certain level of utilities is covered within their stay, however if exceeded, guests will be charged BUT how does a host charge after a stay??? Latest reply by Lorna170

Hello all, prices in my area are under expectation. How to increase them? Latest reply by Elisa

Hello,My account has been suspended for 2.5 months now. I've been contacting Airbnb support almost daily, but no one was able available to answer my questions:- What is the issue with my account?- When will this issue be resolved?Each time, I receive the ...

I am getting more and more disenchanted with AirBNB as time goes on. We have been hosting only for 2 years. We have a 5.0 Score. Top 1% which is woohoo who cares. My point is this. We bend over backwards to make our place comfortable. Balancing cozy... Latest reply by Joan2709

Hi all,I'm a first time host based in Cape Town, South Africa.Just wanted to know, do any of you require guests to fill out a jotform/ google form providing you with all names of guests and copy of ID/ passport? What is the general response of guests to t... Latest reply by Nosipho6

Unfortunately, we've had a few guests with poor manners. When we politely pointed out their behavior within reasonable boundaries, they retaliated by leaving false reviews and giving us low ratings. However, Airbnb fully sided with the guests' claims and ... Latest reply by Helen3

My version of iPad update is not supported by air b&b app so I can no longer use the app. I am furious that they have not kept the backward compatibility as most other apps do. I guess I’ll be switching to Vrbo. So disappointed. Latest reply by Rebecca

Hi! When we first put up our listing on Airbnb, there were a number of enquiries coming in everyday. But since the last 3-4 days, there's a sudden halt in enquiries. I wonder if anyone encountered the same issue recently? Is it something wrong with my ... Latest reply by Emilie

Had guests may 2024 that destroyed my property. Airbnb refuses to contact me. You sent an insurance assessor/adjuster and 3 months later I was contacted by a new representative saying that person was fired and they were starting over. Airbnb has not conta... Latest reply by Fatima645