Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Hi,in the last 2 bookings, I’ve had guests who have broken coffee mugs, coffee jars. Misused my water purifier. Etc. none of these are big costs that cannot be managed but at the same time, it’s an expense to me. What’s the ideal way to deal with this? S... Latest reply by Bhumika

Last year at this time was booked solid. However not seeing that this year. In North Tahoe. Kings Beach. Whats going on? Latest reply by Susan1070

My amazing house cleaner suddenly went MIA. I'm looking for some recommendations. Please only rec someone you have used and trust.ThanksChris Latest reply by Elisa

Hello Community, Recently, a guest wrote a review which I believe violates Airbnb’s Review Policy. By the guest own admission, as she has written in her review…..she is leaving a negative review because I, (the host) requested money for damages & an extr... Latest reply by Rachael43

Hi, can I decline a booking if the guest has previous review from another host which was not good review and it will not affect my rating? An example I have this guest interested but her most recent review was not nice at all. Thanks Latest reply by Idowu-Peter0

After a recent 2 week stay, the host sent a reimbursement request for $421 due to supposed clean up due to pet hair. He attached a receipt that was documented as "power wash pool deck due to pet hair" and a receipt for "cleaning pool filter due to pet hai... Latest reply by Marie8425

So one of my guests had at least 6 dogs, some of them were aggressive and huge. None was declared. When asked why she isn't declaring them, she told that it was an Emotional Support Animal and that we are not even allowed as hosts per airbnb policies to a... Latest reply by Marie8425

The guest booked for 1 person , his message was quite odd he asked for fast internet and a discount and said he was here for a week and would be out and working alot. We offered a small discount and he booked. His next message was even starnger as he dema... Latest reply by Marie8425

Hi, we have a nearby neighbor who for about a decade was great and helpful with guests. Many even mentioned him positively in reviews. However recently he has gotten increasingly belligerent with guests for what seems like no reason. We're very careful ab... Latest reply by Marie8425

After 100 excellent reviews with an 4.89 average rating, I had a new situation today. My guests filed a 'cleanliness' complaint directly to Airbnb. They took pictures from stains on the outside BBQ, they removed the covers from the chairs to take picture ... Latest reply by Thomas-And-Rachel0