Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Breaking Stereotypes It would be nice to hear some of stereotypes you’ve learned throughout your hosting years or even of yourself. We can learn from each other to limit our differences. I will start with a little background of myself, and share what ...

I’m probably very late to the party here as i have only just heard about the 25% refund scheme, however how can this possibly work with most hosts. ALL of my booking post March 14th, April and May have been cancelled due to covid-19. Of course they have, ... Latest reply by Nikolai36

In a nutshell we just had a guest leave who although was tricky and I had a negative feeling about, left us an ok review and 4 stars. Not the normal 5 but not worth losing sleep over. I did go out of my way for this man who nitpicked at little things and ... Latest reply by Yadira22

For hosts in the U.S., please share where you have been able to order cleaners like Clorox wipes and Lysol spray online. My pre-COVID stock is running low. TIA!

Hello community, My 1st ever air BNB guest just checked in last night, may 25th 2020. The next day, I went online to check my outdoor surveillance because I had not had a notification in about 12 hours And the system told made the camera was disconnecte... Latest reply by Mark116

Hi,We have this guest who is booked for a month. It is just a private room on the second floor whose bathroom is shared by guests of another room(which is currently unoccupied). We have a guest coming tomorrow so I went upstairs to do a clean up Of the ot... Latest reply by Helen350

Hi there, I was just wondering what kind of punishment would a host receive from Airbnb for asking a guest to cancel a reservation and pay them directly instead of using the app? I am having some ongoing issues with a refund and the host is encouraging ... Latest reply by Lou87

We typically provide coffee, tea, sweeteners, olive oil, and filtered water that we leave in the unit between guests. I assume that we should not do this during COVID-19? And what about throw pillows, wool blankets, and even the books that we typically ha... Latest reply by Sarah977

Hi guys, I am new to airbnb, and I have now got a few guests lined up, and hopefully more as my calender gets closer to opening up. I have a slight situation right now, where a very reliable and trustworthy tenant has requested to stay a little bit long... Latest reply by Ian-And-Anne-Marie0

HeiJeg har nettopp laget ut en ny utleie sted Jeg har problem med å legge utbetaling metoder Jeg vil motta pengene fra Airbnb i NOK kroner Kan Du vær så snill å hjelpe meg med å løse problemet. Tusen takk Med vennlig hilsen Diana Dao Tøn