Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi all. We're new to hosting and are over the moon that we already have 5 bookings for December. We have replied to all enquiries well within 24hrs, BUT this morning our response rate has suddenly dropped from 100% to 91%. We're puzzled and a bit upset by... Latest reply by Frank1313

Good afternoon. How are you? I am watching for house for my colleague. your apartment suits us. we can rent your apartment on special terms. this chat it is not very convenient to speak and could you contact me in vvasaap and so that we will negotia... Latest reply by Helen3

Hi all, I’m currently hosting a guest in my studio apartment that’s attached to our house with a shared wall. He’s been here for one week, and there is a horribly foul odor coming from the apartment. It started 2 days after he arrived, and now it’s so bad... Latest reply by Melodie-And-John0

I currently have a guest that has been with me for almost a month. She is from the area and was needing a temporary place to stay until the end of February. In this short amount of time she has managed to drag way more than what the room can hold into the... Latest reply by Anonymous

Not sure what to say to a guest Who guest gets up at 5:30-6:00 only to "hang-out" in a space specifically described as "semi-private" and "for the guest on the go." He is sitting in my living-room where I ordinarily work, only interrupted by several cigar... Latest reply by Marit-Anne0

  Hi everyone, I hope you’re all welcoming in the New Year! It’s that time when everyone talks about a fresh start, and making new resolutions to give up all sorts of unhealthy habits. That got me thinking: I know that some of you have told us about re... Latest reply by Robin4

Please assist. I have had a booking for ages in February 2021. The guy is coming for a work trip. I live here too. Separate bathrooms but shared kitchen. Is this still allowed? The gentleman seems to think it is but I am unclear. To be honest I was on fur... Latest reply by Marit-Anne0

I would like help crafting a review for a guest please. I am a newer host, so please be gentle with me. This guest has only 1 review: a stellar, glowing review from a stay with his family, in which they left the place spotless. For my part, this guest ma... Latest reply by Sarah977

Making sure I am being reasonable here. We had someone contact us wanting to book our cottage on behalf of her daughter, who is a honeymooning guest. I said we couldn't accept 3rd party bookings but I was happy to host her daughter and invited her or t... Latest reply by Cave0

Just had an unreal guest experience...soooo bad and fear leaving a review but want to warn others Latest reply by Vivian860