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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Hello Fellow Airbnber's! I would really appreciate some help with a very odd cancellation and refund request I've just received and do not know quite how to respond to. On Wednesday this week, 6 November, the guest booked a last-minute 4-night break wit... Latest reply by Emilia42

Hello, I have been hosting for almost a year now. Have completed 44 trips with 5 upcoming, have maintained a 100% commitment and response rate since I started. However, I only have 16% 5 star reviews. One major reason here is that the location of my pro... Latest reply by Preetika0

Sorry for the long text... I should have noticed the signs when the guest booked my humble place for 5 days (I rent 3 rooms in the same place with shared kitchen/bathroom/living room). In his first message he said "Dear Rene', I am a neuroscientist visi... Latest reply by René137

So after a year being hosts we have noticed on occasion some guests do not use the mobile app. The Aribnb platform on the app is what makes this most effective for both the guest and host. Here is an example of how this is a problem. We send our guests ... Latest reply by Anna806

Hi, I'm about to host my first guest this evening. It occurs to me only now that many people expect to have a key, but I'm really not comfortable giving a key to guests at all. This is my home and I'm certain giving out keys to people will invalidate my... Latest reply by Helen427

This is part of the CC Festival of hospitality, original topic created in the Italian speaking Community Center, by @Cinzia29 and translated below. -------------------------------------------------------------------------------------------- When y... Latest reply by Rishabh10

Greetings, Airbnb Community. We are new hosts, not even a full week into hosting yet, and when we were setting up, we saw that there is a fairly new feature, still in BETA mode, called "Non-Refundable." I imagine that most of you are already familiar w... Latest reply by Rich-and-Yan0

Hi everyone, I am a new host and I have hosted a couple guests recently. They are very satisfied with my smoke-free and pet-free house. Also, I have stayed in the house for about a year, putting descriptive photos and info for my listing for my guests. ... Latest reply by Lee150

Hi everyone, The longer you host, the more you learn about what you need to make clearer for guests. This is particularly true of actions that are done differently in different countries, such as recycling. You may have realised after one group of gues... Latest reply by Sarah977

Hello, From the moment you first hear from a guest, you are starting the journey of hosting. Each conversation is important and can help you as a host find out the information you need and also make your guest feel excited about their stay. There ar... Latest reply by Cormac0