Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Im a little frustrated. I a am new to hosting and I received a request to book an entire month. AirBNB pre-approved them and I asked the applicants for proof of identity and the same selfie as well as a social media account. They responded right away wit... Latest reply by Zheng49

During the four years that my mom and I have been hosting there has only been one guest that we have wished to block. Another host has asked me today how to do the same for a bad guest they have had. I have never found any option to do this from my mobile... Latest reply by Alex

When we got to our Airbnb. We noticed mold, dust, insect nests, cigarette burns in the bed and other furniture and the fragrant smell of sewer mixed with cigarettes and cheap air freshener. The cab driver who dropped us off would not get out of his car s... Latest reply by Joan2709

how do I upload a pdf file for the guest to my lisiting? Latest reply by Elisa

After 10 years, I thought I'd seen it all. Today, a new one. A guest is refusing to leave after their checkout at 11 AM this morning. I called AirB&B support, they said they'd ask her to leave. She refuses to leave. I called the police, they say she might... Latest reply by Joan2709

I am host of a property at a ski resort. The resort is considered "year around" but the prime ski weekends of January and February create a significantly higher demand and allow a significantly higher nightly rate than the remainder of the year. I have ... Latest reply by John5212

I saw this posted on another community thread, so not sure how widespread this problem is. I made two recent bookings with Airbnb, charges came through on the card, all good. I'm between those legitimate charges was a smaller charge from Airbnb, almost ... Latest reply by Joan2709

I have a property that consists of 3 units, each with its own listing. I have also created listings that combines these units to accommodate larger groups. Unit A = units 1,2,3Unit B = units 1,2Unit C = units 2,3 So if someone where to book unit 1, then t... Latest reply by Guy991

Hi everyone, I need your help please! My current guest (has booked for one month) wants to extend his stay for another two weeks, but I already have a booking for a weekend during this time. My guest wants me to cancel that booking, but I'm not sure if th... Latest reply by Quincy

Hello,Long story not so short, our guests requested a late checkout in advance. We readjusted the price but did not pay for the late checkout, even though AirBnb tried directly with them to make them pay the amount. We helped them by giving them free 2 mo... Latest reply by Tagny0