Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

How best to deal with people not following house rules. For example, bring in pets when the property listing explicitly states strict no pet policy.no Latest reply by Dinamarta-Jose0

I have become very frustrated with Airbnb Support. I manage 50 listings, at any point in time I could possibly have multiple cases going on with Support. I continue to run into the situation where a support ambassador will jump onto a thread and notice...

there is an issue with the way pet fees are handled, it is not consistent and it needs to be fixed. If a guest sends an inquiry and the host preapproves it or sends a special offer. Then the pet fee is lumped into the nightly rate. It is not detailed out...

Looks like another way to make hosts look bad. Instead of paying 3%, we now will pay 15.5%. Airbnb has simply shifted the charge to the host and forced us to either take a reduction in income or up the price. It also will make our price higher on this sit... Latest reply by Mike-And-Jane0

Why did the hosting fee jump from 3% to 15% to 15.5%?!! That is quite the jump in percentage without notification(s) or clear reasons Latest reply by Elaine701

Hi, can anyone please advise me on where I can find the app to help with the application of the 15.5% service fee Latest reply by Lucia3916

When i first listed my property, i had 3 quick bookings. But nothing for a free months. Why is this? Latest reply by Rose2980

Today we received this letter ~ We’re reaching out because it appears you’re using your listing The Broken Arrow Camper Arizona Joshua Tree Escape to communicate privately with guests pre-booking and potentially book off of Airbnb. But we have never acce... Latest reply by Els3384

How do I claim back damage caused by a guest? Latest reply by Emiel1

I just had a horrific experience with a couple who left my house so poorly that my couch, several rugs and ottoman need to be replaced. I’ve submitted my evidence to Airbnb but they seem to be taking a long time to get back in such a serious issue. I es... Latest reply by Emiel1