Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

I booked the place in Madrid via Airbnb for me and my family for the period 26/10 - 16/11 2024. I paid for that reservation 3,835.62 EUR. (the reservation code - **). On the 29/10 I got the email that the reservation was cancelled by Airbnb and my account... Latest reply by Helen3

Hello, this is more of a rant because of the length of the post but I was wondering if other hosts have had similar experiences ever since the policy that bans indoor cameras was implemented? Past Context: When indoor cameras were allowed for shared listi...

This has happened twice in 48 hours - We get a text to both numbers tied to our AirBnb account saying "Go to https://air.tl/XXXXXXXX to confirm your account" (XXXXXXXX is a unique mix of letters and numbers). This is followed by an in app message from Air... Latest reply by Jessica4134

Has anyone been approached by potential guest to rent their property for more than a year in short incremental? Wants to know how much I’d be willing to offer the place to stay for one to two years. Latest reply by Frances3408

It really seems that Airbnb is a company that serves travellers and not hosts. A guest may leave false information and a 1 star review for properties that otherwise are receiving 5 star ratings and, rather than investigating the situation, Airbnb sends th... Latest reply by Nicole2299

Hello Community,I hope this finds you all safe and well. Today, I find myself in a situation I never imagined possible and am reaching out to you, our valued community, for support and guidance. The Situation:My account has recently been compromised, lead... Latest reply by Atara24

Hi, How are you? 1. How do you feel if a guest leaves a negative review and never contacts you during the stay? But you only find out after the negative review is left. My opinion: Airbnb policy should not allow a guest to leave a negative review without... Latest reply by Greg2406

Hello,I am reaching out to express my disappointment regarding a recent experience with Airbnb customer service during my stay in Copenhagen. My travel companions and I discovered bed bugs in our accommodation late at night, around 1 a.m. Despite the cons... Latest reply by Paula

I read conversation threats that hosts request $500+ for various damages, including stained sheets, broken stuff, etc. The 37-year-old car of my last guest stained my driveway with large oil stains. I started a reimbursement request with clear progressio... Latest reply by Paula

Hello, We have an elderly guest book a longterm stay for 72 nights then they want to start earlier on Nov 4, so adding additional 15 nights so they made a second booking. After the first night she complained there were no flat sheet for her bed and the d...