Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Has anyone dealt with a robbery at their property... I can't seem to find a remedy. Latest reply by Kenneth-Denis0

As we are new to hosting I am not sure what happened here. We selected to only receive booking requests from experienced members of Air BnB. We are now starting to receive requests from people that have no reviews. How do we revert back to experienced onl... Latest reply by Mike-And-Jane0

we have a small 700 square-foot cabin in the middle of 92 acres. We’ve had on Airbnb for almost 2 months. of the seven or so guess we’ve had this far, we’re thankful for all five star reviews from five star guests, but as I’ve just entered the cabin to tu... Latest reply by Mike-And-Jane0

Hi, i'm renting out now for 2 years. At the start of every booking i tell my guest that they have to pay 250, 00 euro for security deposit and it will be returned after checking electricity.So for 2 month they booked and everything seems okay so far. Now ... Latest reply by Anja1961

I had my lock installed about a montha go. Everything seemd to be working fine with my app. Airbnb assigned a code to a guest and a couple of days before the guest was due, I got a message that read I needed to check my Schlage lock as it was offline. ... Latest reply by Toni7692

I know it's the weekend I'm not sure if that's why I was told by a Airbnb support member that his shift is ending and he'll contact me tomorrow about my issue. I've been a super host now for over 2 years and have hosted many long-term guests. My problem i... Latest reply by Emiel1

Does any host find it creepy/suspicious that some guests choose to stay in their room all the time they're there? In my place, I'm there most of the time and I have the main room as the guest one with shared facilities so of course this wouldn't apply wh... Latest reply by Drew10

This is so incredibly frustrating and has happened to me multiple times. The app won’t let me book an experience because my account is “under review”. This usually happens after I cancel or book an experience. What blows me away is how quickly it happens.... Latest reply by Mehmet258

We keep getting booking requests from families with little kids, despite specifying that we don't take little kids. Am seeking suggestions for what we can do. Where we've specified it We have already specified it in: a. the Description ('show more') b. t... Latest reply by Joelle43

Unfortunately I booked an Airbnb for work and I am now relocating to another place hours away. I put in a request to change the dates and my host told me they'd only give me a partial refund if someone else booked those days and I would have to cancel the... Latest reply by Mike-And-Jane0