Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello, Host (Italy) asks for passport photo. I asked why and response was "for tax purposes".Is it really obligatory to provide photo? Why can I not just send the info (ID, ... whatever is needed). Why photo?(Plus it is 2 months in advance from my booking... Latest reply by Emilie

Is anyone else having issues with FastPay? I signed up for the service, and I’m not seeing any difference in the timing of payouts. Although now, I see that airbnb is now delaying payouts by 7+ days! I’ve contacted airbnb support on three separate occa... Latest reply by Emilie

I have guests who asked me questions that were already in my check-in instructions, including photos attached to my instructions. I politely responded to their question but then I mentioned, "sorry about that, it should have been included in my check-in i... Latest reply by Shelley159

Hi, It's been almost three months not received a single booking. Is there any miss from my end, Please assist Latest reply by The-Tukad-Villa---Seminyak0

My bookings have drastically dropped since February 2025 and that’s surely causing problems. my earning are usually 60k to 90k approximately whereas now it’s not more that 18k. why such a dip suddenly!? I have never experienced such drop in bookings ever ... Latest reply by Andrea8411

How can I contact a host for a property which I have previously rented as there is no availability showing for the foreseeable future? To send them a message, Air BnB insist that I enter dates but it is not possible to do this. Why has this property not b... Latest reply by Alex

Hi everyone! Hope you're all doing well.I'm Soni, a Superhost and Co-Host in Berat, Albania. I personally host 4 properties and co-host around 50 properties in town.Recently, I faced an unusual situation where Airbnb admin canceled 66 reservations across ... Latest reply by Sulo4

I got a guest who thought she got a charge for the night and she didn't, then she thought (I assume under drug influence) that we did not refund her money. Wrote us a "revenge" 1 star review. When I called support to have that review removed as support ca... Latest reply by Welcome-To-OC0

Hi Airbnb Community,I wanted to share my recent experience as a Superhost and highlight a serious concern about how Airbnb handles unfair and retaliatory reviews.A guest, Tamara, recently stayed at my listing and left a review that was not only misleading... Latest reply by Ayoub57

I only need 1 day after our cabin is booked to clean and set up for the next guests, but the only option is one day before and one day after. Does anyone know if I can change this so it only blocks one day after the stay? Latest reply by Elisa