Hello everyone,
You may have noticed that there is an option to mark responses as a Top Answer.
We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts.
What are Top Answers ...
Latest reply by
Quincy
Airbnb is * not even funny. I have no bad ratings nor use it often and when I try to book for me and my business colleagues, it automatically flags the booking as "Suspected party" and ive had my account for more than 3+ years. * How do you assume a party...
Latest reply by
Helen427
I’ve been with the Airbnb community for the past 6 years and a SuperHost for the majority of that time without incident. Our account was randomly selected for a screening and identity check and have been suspended during this time. We are going on 2 month...
Latest reply by
Helen427
Hi please confirm the host asked for everyone to send pictures of there ID. I thought this was only for when you arrive. This does not feel right. Host states below-------+------------------------Kindly send an enumerated LIST of FULL NAMES and pictures o...
Latest reply by
Helen427
I want to give the guest the full refund for a stay they decided to cancel- they have cancelled on their end and and the site said I would get an immediate notification of this so I could go in and refund her - but it is not showing cancelled on my end......
Latest reply by
Georgeann7
Got a physical gift card for christmas from a friend (I believe it was bought at Target), I believe I threw it away in the holiday craziness. Is there a way to get a new one? Or get the credit that is on it?
Latest reply by
Emilie
Hey Hosts
I’m really intrigued to learn more about the spaces you're hosting. I’d love to know what type of listing you offer, why it works and is special to you. It could be a cosy private room or a spacious entire home, or maybe it’s a mixture of bot...
Latest reply by
Tejay0
RebeccaCommunity ManagerSuffolk Coastal District, United Kingdom
By Airbnb's system, can a Host review a guest if they terminated their stay in mid-stream and forced them to leave? One would reason that such reviews, if permitted, could be exceptionally vindictive and come on top of the fact that the Host terminated th...
Latest reply by
Patricia2526
During my property search on Airbnb, I stumbled upon listings with photos that contain the host's phone number, email and company name, these info are printed onto the photos as watermarks, I checked the airbnb policies, and it appears at first that this ...
Latest reply by
Helen3