Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Have you ever gotten a request from a nudist? What if? Would you accept it? Latest reply by Treavor0

Fellow Hosts,I urgently need your advice and support. I'm dealing with a nightmare guest who left a scathing review filled with lies and fabrications, and Airbnb is refusing to remove it, despite clear violations of their own content policy.Here's a summa... Latest reply by Armaan5

I have a holiday let in Bath, which is coming into it's second year. I am listed on Airbnb and Booking.com. Though Airbnb is my preferred platform, I don't like the score system of 1-5. As a host you need to be close to a 5 rating or you might as well cl... Latest reply by Marie8425

When is this happened that Airbnb encourage blackmailing to get a refund in exchange of not leaving a bad review?We had a guest who called me rude as I couldn't provide an early check in and in the end of reservation they kind of blackmail me. However, ai... Latest reply by Laura7797

After using Airbnb happily for years, I just had a nightmare experience. Due to how poorly the host handled it, I became so upset that I started looking into how to report this short term rental to the city for safety, health, and fire hazzards.It was the... Latest reply by Edward905

Bookings have abruptly stopped since I became super host recently, and I can't find what's amidst. Latest reply by Marie8425

Dear Airbnb Customer Support,I am extremely disappointed and frustrated with the service I have received regarding my recent booking experience.On September 22, 2024, I made a booking with the host, Marilyn, for a property in Ballito. The booking was prom... Latest reply by Joelle43

Airbnb just deleted our review without giving any option to modify the review. It's our right as guest to leave a review. Not just have them deleted. If Airbnb doesn't like the review they should work with the guest to correct the review. We bagged ou... Latest reply by Rachelle148

Hi everyone. Just a quick question to see your views.We have noticed that the reviews system isn't showing a true overview and finding it a little frustrating .we have found that the guests have worked out that if They are rule breaking they don't review... Latest reply by Rebecca

Hi there, I have a current guess in that are staying for 20 days. As part of the deal i’ve offered a mid stay, mid clean turnaround. With change of linen. The cleaning company as a safeguarding it situation, I’ve asked me to ask the guest to lovk their va... Latest reply by Rebecca