Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi everyone, my host wants my passport picture to enable my check-in. Is this safe? Latest reply by Helen427

We have a five-star rating. Recently we had a guess to start complaining on her last night of stay. Amongst her complaints were a fire detector missing out of a room, the garbage being full, and she killed a couple of roaches and spiders. We emptied th... Latest reply by Karen114

Airbnb is * not even funny. I have no bad ratings nor use it often and when I try to book for me and my business colleagues, it automatically flags the booking as "Suspected party" and ive had my account for more than 3+ years. * How do you assume a party... Latest reply by Helen427

I’ve been with the Airbnb community for the past 6 years and a SuperHost for the majority of that time without incident. Our account was randomly selected for a screening and identity check and have been suspended during this time. We are going on 2 month... Latest reply by Helen427

Hi please confirm the host asked for everyone to send pictures of there ID. I thought this was only for when you arrive. This does not feel right. Host states below-------+------------------------Kindly send an enumerated LIST of FULL NAMES and pictures o... Latest reply by Helen427

I want to give the guest the full refund for a stay they decided to cancel- they have cancelled on their end and and the site said I would get an immediate notification of this so I could go in and refund her - but it is not showing cancelled on my end...... Latest reply by Georgeann7

how’s my pricing View on AirbnbHome in Fort Worth · ★4.92 · 4 bedrooms · 5 beds · 3 bathrooms **[Link added by OCM] Latest reply by Marie8425

Looking for fragrance free chemically free or close to it in the Pasadena area over Easter weekend, 2 to 3 nights thsnks Latest reply by Helen3

Got a physical gift card for christmas from a friend (I believe it was bought at Target), I believe I threw it away in the holiday craziness. Is there a way to get a new one? Or get the credit that is on it? Latest reply by Emilie

Hey Hosts I’m really intrigued to learn more about the spaces you're hosting. I’d love to know what type of listing you offer, why it works and is special to you. It could be a cosy private room or a spacious entire home, or maybe it’s a mixture of bot... Latest reply by Tejay0