Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

How do I add a booker Latest reply by Patricia2526

Of course I had to cancel my trip. My fever was was over 102 and I couldn't move let alone get on a plane. I cancelled three days before arrival. The host will not return any of my money. I understand all the factors involved-small business; disappointmen... Latest reply by Patricia2526

I believe the subject says it all but... this morning I found myself in a very uncomfortable position. I accepted a booking late last night through Furnished Finder and planned to update my calendar this morning. At 6am I received an email that someone b... Latest reply by Maxine33

My sister and her husband host rooms on ABNB... they have a no pet policy. Guests just booked for a month. No communication day 1, did not check in yet. No communication day 2. Then the next day they checked in. When they arrived... they brought 2 "servic... Latest reply by Joan2709

My Airbnb is in the Tampa area. This is my 4th year on Airbnb and I've experienced the slowest period ever. It's so bad I literally don't have any bookings until end of January. Do you experience the same thing?I guess I wanted to see if it's the current ... Latest reply by Patricia2526

I've been hosting for years and in different countries.Many times a guest breaks a rule, they make retaliatory reviews. Other OTAs have clear policies and they enforce them.I understood that AirBnB created a retaliatory review policy a couple of years ago... Latest reply by Patricia2526

Am I the only one, or has others experienced a drop in views and bookings since Airbnb rolled out the new cancellation options? To me, they seem "disguised" as ways to help our business, but in reality, I think they just make @Airbnb more like a booking ... Latest reply by Joan2709

I don't know what's worse, what happened to my family using Airbnb while abroad, or their response. We checked into a 3 month reservation that had severe health and safety issues that we initially reported to the host, then to Airbnb. The listing was no... Latest reply by Joan2709

Hello there! I’m facing a bit of a challenge. I have a strict no-cancellation policy, and I clearly state on my listings that refunds won’t be given. However, Airbnb has allowed people to book for third parties, which I don’t allow or cover under my insur... Latest reply by Joelle43

Have any of you had experience with guest who want to charge their vehicle? We have guest who are staying at our rental for a month, and they are charging a a Tesla 24/7. Very nice people but we are concerned about the extra electrical costs for chargin... Latest reply by Lorina14