Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

We keep getting booking requests from families with little kids, despite specifying that we don't take little kids. Am seeking suggestions for what we can do. Where we've specified it We have already specified it in: a. the Description ('show more') b. t... Latest reply by Joelle43

Unfortunately I booked an Airbnb for work and I am now relocating to another place hours away. I put in a request to change the dates and my host told me they'd only give me a partial refund if someone else booked those days and I would have to cancel the... Latest reply by Mike-And-Jane0

Hello Hosts, I hope you're all doing well Cancellation policies are a topic that often sparks discussion within the hosting community. While some hosts prefer a more flexible approach, others choose stricter policies. Which cancellation policy d... Latest reply by Dinamarta-Jose0

How best to deal with people not following house rules. For example, bring in pets when the property listing explicitly states strict no pet policy.no Latest reply by Dinamarta-Jose0

I have become very frustrated with Airbnb Support. I manage 50 listings, at any point in time I could possibly have multiple cases going on with Support. I continue to run into the situation where a support ambassador will jump onto a thread and notice...

there is an issue with the way pet fees are handled, it is not consistent and it needs to be fixed. If a guest sends an inquiry and the host preapproves it or sends a special offer. Then the pet fee is lumped into the nightly rate. It is not detailed out...

Looks like another way to make hosts look bad. Instead of paying 3%, we now will pay 15.5%. Airbnb has simply shifted the charge to the host and forced us to either take a reduction in income or up the price. It also will make our price higher on this sit... Latest reply by Mike-And-Jane0

Why did the hosting fee jump from 3% to 15% to 15.5%?!! That is quite the jump in percentage without notification(s) or clear reasons Latest reply by Elaine701

Airbnb have refused to remove a damaging 1 star review that clearly meets their review policy guidance for removal. The situation: a guest arrived one hour early at the property and then departed one hour late. I'm usually flexible with my check in/ chec... Latest reply by Norma803

Hi, can anyone please advise me on where I can find the app to help with the application of the 15.5% service fee Latest reply by Lucia3916