Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hello I am new host What do you when you have missing items in your property and how you make the guest to pay for itThank you Latest reply by Lorina14

Hi all,I recently had a guest book one of my listings, which clearly states “free street parking” in the description. Upon arrival, the guest demanded for the ‘car park’ and became quite rude when we explained that the listing only offers street parking. ... Latest reply by Sara-And-Rob0

Anyone up with any idea or experience Latest reply by Stanja0

Airbnb supposedly does not allow someone to book in their name and then a different person stays, however this happened for us and it was not good. The booker tried to scam us saying the apartment was dirty ( we have 4.8 stars and cleanliness is mentione... Latest reply by Emilie

I have a guest asking for a military discount. How do I determine they are military and what would be a normal discount? Latest reply by Anthony2726

Airbnb always sides with the guests, and it's unfair to hosts. Even when you've rectified every issue raised, the moment a guest contacts the Resolution Center, you're often given just **1 hour** to respond—or the guest may be refunded. What's even more f... Latest reply by Stacy433

Hi everyone, My husband and i are new hosts. We put our property(Alberta, Canada) on Airbnb a couple weeks ago. I am welcoming any tips for getting a booking or any advice for new hosts. Latest reply by Amandeep32

Airbnb’s Community Policy on ‘Authentic and trustworthy reviews’ states that “reviews must be relevant, authentic, trustworthy” and that “Reviews may not be used to mislead or deceive Airbnb or another person”. Imagine my surprise then, when I pointed ou... Latest reply by Emiel1

Hi, A recent guest decided to smoke multiple PACKS of cigarette inside the unit despite clear NO SMOKING sign. We cleaned everything, the furniture, floor, doors, entire kitchen, washed the curtains, but there is still a smell! The following guests dema... Latest reply by Lorna170

Sssup Everyone Something I learned the hard way is that a checkout time can look very straightforward on paper and still become a little messy in practice.I had a stay where everything was fine, but the guest needed a bit more time than expected in the ... Latest reply by Lorna170