Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

We have a guests staying for about 2 weeks, half way through their stay they are complaining that there are cockroaches in the house. Our properties are on an island (tropical weather), therefore a cockroach entering the house is not unheard of, although ... Latest reply by Jeff3402

I am very interested in a listing, but I have a question for the host before I book it, but there is no message button anywhere in the flow not even after I click the reserve button before completing it. I’ve never seen this before. How do I work around i... Latest reply by Ruthie12

I had a one night guest booked for 6 people and brought 9. The house was a disaster and I would like to recoup at least the extra guest fee. It doesnt seem easy. Anyone have a quick link to share? Or experience? Latest reply by Cynthia1535

Airbnb changed the refund decision after speaking with me, did not notify me, and closed the case without reviewing my evidenceI would really appreciate advice from experienced Airbnb hosts, because I am extremely concerned about how Airbnb handled a rece... Latest reply by Irina13

Since Airbnb support has become worthless these days hoping the community can help! We had a guest cancel their reservation. Their arrival is in 4 months. We refunded them in full. When we processed the payout, we received a message that the refund amount... Latest reply by Maria11631

Is airbnb EVER going to change rating system? Im new to hosting and give 5 stars sometimes grudgingly. Airbnb has sent me some real winners who are" 5" star guests. I have gotten docked for not having tv in living room,living room too bright and value.gue...

I was always a fan of Airbnb's incredibly good Superhost customer service. There was little delay in getting to a person and the customer service representatives did good work. Now it has suddenly fallen off a cliff. Instead of getting to someone to he... Latest reply by Nick593

I'm a guest at an Airbnb and one of the hosts rules states that the ceiling fans are not listed as amenities and tells us to not use them, just use AC but the airflow is not.cool enough. The ceiling fans seem to work as one was accidentally turned on for ... Latest reply by Joelle43

Is anybody else aware that the review system has changed? I have just received a glowing review of customer is super happy. All the usual questions answered with five stars cleanliness communication et cetera et cetera but then the actual review showed a ... Latest reply by Joelle43

Hello Airbnb Community, I would really appreciate advice from experienced hosts or an Airbnb Community Manager regarding a review dispute that has already been considered by Support. I fully respect a guest's right to leave a negative review and express t... Latest reply by Emmanuel1848