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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Without my knowledge, my child accidentally—and in haste—booked a room. I asked them to cancel it within 30 minutes. They did cancel it, but out of 147 Euros, only 25 Euros were refunded. It is a complete disappointment—the amount we paid for a place wher... Latest reply by Bhumika

Let's start with what an Airbnb help article says about applying both a rule set (such as a seasonal price variation) and a discount (such as a custom promotion).This is from https://www.airbnb.com/help/article/2061 "A rule-set always applies first. Any ... Latest reply by Jonathan47

We stayed at a house that didn't match the pics, was dirty, furniture was broken and finished with maggots from trash that came into the garage. After taking pictures and complaining to Airbnb as well as the host we were promised a partial refund. Of cour... Latest reply by Eric9954

We started declining same day bookings if they are longer stays. We found these to be traveling workers, and they generally trash the place. Anyone else have this problem? Latest reply by Shelley159

How can I access my calendar to block out non available dates Latest reply by Robin4

Hey fellow hosts, I am relatively new to hosting and I am currently dealing with my first major nightmare situation. I am feeling incredibly discouraged and stressed by how easily a guest can manipulate the truth to tank a new business's rating, and even ... Latest reply by Patricia2526

Hi everyone Airbnb’s video message feature feels like one of those tools that could really help make guest communication feel more personal, especially for welcome messages, check-in information or sharing local recommendations. So I wondered; are... Latest reply by Rebecca

Recently I was very surprised to receive a host review which accused me of smoking within the property apartment. However I am a non smoker and have never smoked in my life. The host was not present and apparently the cleaning company told the host that t... Latest reply by Rachel3438

Hello, I have had back to back unacceptable guests through airbnb. One couple were drug addicts and what happened was gut wrenching. The second family were scammers and broke multiple rules then wanted money back. Just wondering how much this happens t...

Hi Yesterday I received an email from an elderly friend asking me to purchase 2 Airbnb gift cards for a total of £300 and email directly to the recipients. it turns out to be ascam. Who do I speak to at Airbnb to get them cancelled? I am in the UK. tha... Latest reply by Kifflyn0