Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hi me and my family (7 adults) came to Marrakech to enjoy 5 days in the city and 5 days in the villa in a quiet area 1 hr away from the city.The place in the city was clean and without any issues. the villa we arrived yesterday at was quite disappointin... Latest reply by Mike-And-Jane0

Hi all, i have been a Superhost for awhile now. Recently the city of Kansas City started collecting the occupancy taxes that Airbnb collects from guests. However when filing my taxes the city said Airbnb does not remit collected from guests to them and I ... Latest reply by Rebecca

I have made a reservation and paid the deposit. I could find out how to redeem my gift card during the check out. Now I have been able to redeem the card, but how do I apply it to my current reservation? Latest reply by Helen3

Has anyone else noticed Airbnb charging an Occupancy tax on long term stays that they aren't supposed to?? I'm in Manitoba, Canada, and there aren't supposed to be ANY taxes charged on stays longer than 30 nights, yet all of my bookings over 30 nights are... Latest reply by Lorna170

Hey everyone! I booked an airbnb today, and after I booked and send a message to them they sent me a message saying about the $40 parking fee. But they never mentioned this on the listing. Is this normal? I don’t think this is fair. And now I can not do a... Latest reply by Victoria1437

Can someone explain what the "good track record" requirements are exactly? I have this setting checked on all my listings that allow instant book, but I just got an instant booking from a guest with no reviews - two trips - but no reviews. I was under the...

Hi, I had a guest who will be arriving in two weeks ask for my email address for custom reasons...which I've never really heard of and have never needed to provide one going to other countries. They are from France.After sending her my email address abou... Latest reply by Michael2413

I've been trying to solve a problem that was caused by a system bug on Airbnb for a week now and I wasn't able to reach any resolution! I've ended up paying more than €150 for a reservation that my guest wanted to cancel with no blame on my side, while my... Latest reply by Amani50

Guests are unable to instant book. It then prompts them to request to book, but I'm unable to accept. I can click on accept or decline, but it just takes me to the guest profile. I've been talking to support about this issue, and they supposedly sent ... Latest reply by Rebecca

I've been a host for about a year now and love Airbnb. I really like being a guest but hosting is another matter. I've had some strange reviews from guests who didn't respect the guidelines of the house and clearly didn't read the profile. They didn't hav... Latest reply by Christine4243