Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hi Host, I find it exhausting to communicate with the guests. Especially when it is always the same questions. Do you have fast Internet? What is the Wi Fi password? Is there a washing machine? Can I do laundry? Do you have a freezer? How far is the clos... Latest reply by Allik0

At Costco today we saw and tried a totally amazing massage chair. They are often purchased and used on a charge per use basis. they’re $8,000 at Costco. our place isn’t fancy, it’s a sweet and basic vintage 1930s apartment, 1 bedroom, 1 bathroom, full kit... Latest reply by Jenifer133

Air BNB CANCELED our reservation after we paid it in full! PLEASE HELP!!! Latest reply by Emilie

I have usually always taken any guest if they had reviews or not. However lately I have had issues with guests that have no reviews. At this point I would prefer to host for guests that have good reviews and I think a nice way to do that would be abl... Latest reply by Michelle4910

Today I experienced something unusual with Airbnb’s Trust & Safety system and wanted to understand if other hosts have faced similar issues. One of my Instagram followers contacted me regarding booking my apartment. I shared my Airbnb listing link and cle... Latest reply by Lorina14

I had a guest make a booking a few hours ago for tonight. Now they want to cancel. My cancellation policy is moderate. Am I obligated to refund their entire stay or just a portion? Latest reply by Lorina14

I submitted a claim for significant guest damage, pictures, estimates and everything. They closed the case, with no good reason at all. The guest smoked in the unit, burned a cigaretty hole in the couch, damaged the new table and more. This is only the 2n...

So I was a guest and went through a great deal with a particular reservation.The host checked me into a room that did not match the listing I had actually booked, without telling me.During my stay he requested I move.I was too busy with work and school, I...

Have many requests to book in June but cannot book. in June. Also requests are asking to book rooms that are already booked, but don't show. Book 2 of my bedrooms. Trying to 'unlink rooms' to see if this helps, but it doesn't seem to help. I show approx 1... Latest reply by Emiel1

Has anyone else faced issues with Airbnb refusing to remove a obvious retaliatory review left by a guest? I have documentation and proof of messages exchanged between me and the guest, as well as messages between me and Airbnb support before the review wa... Latest reply by Bethany325