Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Airbnb changed the refund decision after speaking with me, did not notify me, and closed the case without reviewing my evidenceI would really appreciate advice from experienced Airbnb hosts, because I am extremely concerned about how Airbnb handled a rece...

Hello everyone, I have been hosting my unit in Phuket Thailand for 2 years on Airbnb, and so far had good experience. I have a problem with my last guest who just checked out after a month stay. She asked us to fix the washing machine 3 weeks ago, and the... Latest reply by Payman5

Hi everyone, I’m hoping to get some perspective from fellow hosts who’ve dealt with a similar situation, especially around safety incidents and the impact they can have on ratings and badges.I recently had a guest enter a restricted livestock area on my s... Latest reply by Sarwar7

Hello yesterday i booked an apartment in malaga and the host told me to sign the contract and fill some information from the link he send but i didn’t get and link or thing to complete the information my regards Latest reply by Helen3

Hello everyone! I just joined I’m looking for an idea, information, anything helpful really. I was just warned by airbnb representative that my listing could potentially be removed for invasion of privacy. A guest stayed in my property a week lawn company... Latest reply by Marissa316

I have used Airnb for 2 years - 3 properties. Successive 5 star reviews from 40+ guests 80% occupancy. Proud & value pur Superhost status. For a new property let since March, Our 3rd guest stayed for 5 nights & scored 5 star for comms. welcome, accomoi... Latest reply by Greystone0

Airbnb stole my money they sent me an email saying that they will start charging the host 15.5% starting from September and suddenly I noticed that they started to charge me that starting from July 8 to steal my money. What should I do if anyone can help ... Latest reply by Shelley159

I had a mother book my room for her son for the days. He has "smoked" inside (against my rules) and she isn't reading my messages. How do I find an appropriate cleaning fee? Do I have to wait for her to respond before I can ask Air BNB for reimbursement t... Latest reply by Elaine701

Hi Everyone, I'm keen to hear how you are managing the new cost of guests arriving and charging their EV's while staying at your property. Any ideas on how to manage this new expense would be valued. I've recently dropped my proces because bookings have d... Latest reply by Bev9

As a renter, (ex) host and company that deals with water care for hot tubs, I was wondering if anyone is challenged by getting the hot tub to be ready and clean for renters. We are thinking of creating an offering for our systems. They essentially let t... Latest reply by Steven2081