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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Our guest told us in a message they cancel but they didn’t do it properly. So the dates are blocked now. What can I do? Thanks for help Latest reply by Joelle43

Hi Aloha, Your decisions are counter productive and bad management. You can see our positive history and our recent ratings. To lose a listing that obviously has potential for revenue for yourselves for a momentary lapse in quality is poorly considered.... Latest reply by Emilie

Hello fellow hosts,I am trying to understand a cancellation-policy pattern affecting both of my listings.When reviewing my 2026 reservations, I found the following pattern:Reservations with February check-ins show Moderate.Reservations with March–June che... Latest reply by Shauna182

I would appreciate advice from other hosts who have dealt with a similar situation.A guest booked my apartment for 3 guests. Before check-in, I prepared the mandatory registration forms, and all three guests completed the check-in form and were checked in... Latest reply by Adil342

My husband and I have been SuperHosts for a few years now and have not encountered this specific issue. We had a guest request a long term stay (>28days) that is now past the refund period, but AirBnB has not been able to collect any payment. They stated ... Latest reply by Lindsey556

I had a guest for 3 night, he gave me 2 stars complaining that the windows don't work(they do) and that the exterior door needs to be replaced (yes, it's old, but it functions just fine) and complaining that the driveway is "bumpy". Telling people in the ... Latest reply by Emiel1

Anybody else hate being marked down for location? I can't do anything about it and it's clearly visible when people book! If people want a great location then they should expect to pay more as this is part of why I rent my room cheaply! Sorry rant over ju... Latest reply by Joelle43

So I was just left a 4 star review, comments were positive. and short, " nice place bright and cheerful." but a 4 star review was left for location and cleaning. I messaged her to find out what the concerns were after the reviews were left. she stated it ... Latest reply by Joelle43

I agree to shorten the stay, but I don't want to return the money to her privately. _______________________________________________________________________ Google Translation added by Community Manager: I agree to shorten the stay, but I don't want to... Latest reply by Emiel1

Wondering what everyone’s views are on pet fees for companion animals. we allow pets to stay but charge a $100 pet fee to cover extra hygiene treatment of soft furnishings, extra cleaning to remove fur, marks on glass doors etc. I’ve had the odd request f... Latest reply by Shelley159