Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I had an experience with a guests that booked our apartment for 2 guests but stayed there with 4 guests (3 adults and 1 child). They also consistently left the gate to the building open and left the access code visible on the lockbox which I addressed wit... Latest reply by Paula

Anyone elf baffled by the Airbnb calculations for guest ratings? We at a guest who rated us five stars in five of the categories and then chose a three for one category. The average of that rating is a 4.7 and so the rating itself was rounded down to a fo... Latest reply by Casey-And-Carl---Haymount-Homes0

Dt. 22Jul2026Guest hasn't updated profile yet(id verification pending).but under About guest shows as joined Airbnb in 2022, how? In my opinion such profiles must be deleted from database it improves app performance as well. Tq Latest reply by HemaKrishna0

I’m a super-host, glad to be one. I wondered if you have any idea how can i get more bookings here on airbnb. I know there are areas i haven't tried, and i want to know or learn more. thank you and I'm happy that i join this community. Latest reply by Paula

I am an animal lover and allowed someone with two dogs to an apartment for the week. They left the house for more than 8 hours. And the dogs have not stopped parking. Thus disturbing other tenants. I've tried to reach out to them and offered to let the do... Latest reply by Paula

Hi, i have a customer that changed her dates for her stay but it looks like the payment is being taken out at the time of the original booking. is this correct? Latest reply by Patricia2526

This summer, I've gotten two reviews that have given me 5 stars in every category, but 4 stars overall. The most recent really annoyed me: it was from a new Airbnb member, who also put NA in their public review but wrote me a nice private review. I spent ... Latest reply by Jane4673

I have received a request to rent my two bedroom to two couples who expect to be in the area for a few days. This is not the issue. The issue is that when I looked at previous reviews by hosts, one mentioned that they rented to two couples and eight peopl... Latest reply by Cynthia1587

Hello , I have a guest that has requested to stay for 12 more weeks, I sent an extension request to them. They are asking when they get charged? Is there a way to explain this and provide more details? their current booking is until Jul 27. Extension is J... Latest reply by Paula

I want to formally say that Airbnb is a horrible horrible company I booked a room for 2 days paid 244 and didn't get to even stay in there all but an hour because it was bug infested I took pictures and send them to the host Simon and I got no response I ... Latest reply by Mike-And-Jane0