Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I am trying to add turn by turn pictures to my check in directions. I believe you used to be able to add pictures, but I no longer see a place to add them. Did Airbnb remove this useful function? Latest reply by Fiona256

Hi everyone,I would like to ask for your opinion/advice about a situation we had during an Airbnb stay.We stayed in an Airbnb in Barcelona with four people: two couples. My girlfriend and I slept in the main bedroom, which was perfectly fine. My sister an... Latest reply by Helen3

A recent guest has regrettably burned the carpet in a nice shape of an iron. Why oh why someone would put a scolding hot piece of metal on a carpet is beyond me but here we are. The carpet will need replaced and as the burn is in the hallway this will als... Latest reply by Helen3

There is a heat index of 105 and I like to keep my rates cost friendly but I honestly can’t do it when it comes to guests overly abusing my AC system. I realized they had it set at 64 around the clock and I told them they are going to freeze my unit and t... Latest reply by Elaine701

Hello everyone I’m fairly new at this. I have a one simple unit and recently. I’ve had four last-minute bookings request that come in around 10 PM now if I haven’t had a booking request by three or 5 PM I don’t necessarily have the space ready is it hurti... Latest reply by Kitty-and-Creek0

How do other hosts handle guests who, on night one, send a laundry list of complaints and claim the property is "unlivable"? We're Superhosts, use professional cleaners, inspect the home ourselves, and received a 5-star review two days ago. Our current gu... Latest reply by KRC-Properties0

Has anyone else dealt with Airbnb refusing to remove an obvious retaliatory review? I have the message thread, the AirCover claim, and exact timestamps — and my removal request was still denied. Every support rep just repeats the same automated-sounding l... Latest reply by Kitty-and-Creek0

Hello Airbnb Support Team,I am a host and have listed my property as a guesthouse where guests can book individual rooms, not the entire property. However, my listing is currently displayed as an entire home at the price of a single room, which is incorre... Latest reply by Paula

I have a one bedroom apartment I rent out for vacations. I usually charge people for using the electric as here in Mexico, the electric is so expensive, and i only charge a modest fee for my apartment. It also deters people from using it all the time, lea... Latest reply by Carlos-Alberto64

Just got my first booking request and it seems suspicious. Someone wants it this Sunday for a week. Daud is the only name. Says he wants to help me host? Any suggestions? Thanks Latest reply by Cheri456