Help

Afternoon! I'm new to airbnb - I am supposed to be monitoring/managing the airbnb account for bookings & manage the property. The owner lives in FL - I am in ST Thomas USVI. I've noticed that he gets the messages days before they show up on my laptop wher...

So I want my account to be in my husband's name...how do I do this? I can change the name, but to actually change the account is more difficult. Thanks Latest reply by Maria-Lurdes0

I am renting an entire house consisting of three bedrooms and two bathrooms. AirBNB are suggesting a nightly price of 19€ but I am unclear as to whether this is per person (it sleeps 6) or for the entire house. I have read several related comments on th... Latest reply by Gerry-And-Rashid0

We really enjoy hosting in our home and have done so over the last few years to boost our freelance income. I have had an unexpected windfall and would like to buy a flat which we plan to host as an air bnb 'entire flat/home' listing. I am concerned the n... Latest reply by Helen3

Have a guest who booked for next day on instant booking but apparetly for someone else. Have requested particulars of this second person. If these do not come through what can I do? Do not feel comfortable taking "unknown" in. Jeanette Latest reply by Kirstie

I need help with an enquiry that I declined this morning but the guest's credit card was deducted for the full value of the stay by Airbnb despite the fact that the enquiry was declined due to unavailability. I cannot find a way to communicate this with A... Latest reply by Salome7

I got yesterday a guest from Colombia, she took a cab to get to my place and the driver gave her a tour. My house is located in the 2nd point of interest in the city, everybody knows how to get there.The cab supposly called me but I did not get any call.L... Latest reply by Linda108

Hi Guys, Two people tried to book my place at the same time - the first person is now showing as ''verification pending'' although i want the other person to stay who is booking longer and requested earlier than the first. It states the ''verification pen... Latest reply by Natasha28

We recently changed our Email address in our Airbnb account and we are now [only] receiving email reservation requests sent from Airbnb to this address and our text phone number. Our problem is we can't reply to accept reservations anymore through our ema... Latest reply by Ian131

I am a new host, My guest check in more than 24 hours ago, and they are going to stay for 6 days, I thought I should get paid today, but I did not, any suggestion? Thank you a lot. Jin Latest reply by Kirstie