Help

Hi Team, I recently cancelled a reseration for our apartment as the location, available beds and dates actaully didnt suit either party. Although every one is fine with the cancelation the dates are locked in our Airbnb account now. How can I get them un... Latest reply by Helen3

Hello out there!I have listed on my rooms that I require a security deposit of $150, which I will happily return if the room is left with all things in tact. However, every booking that has come through never charges my guest for the deposit so I have no... Latest reply by Sandra126

Hi, I'm enquiring about cancellations penalties, I had to cancell a booking two months in advance due to somone wanting to take a year lease. I'm assiting the two guests in finding alternative accomodation, I will still remain in full contcat.Do I still ... Latest reply by Gerry-And-Rashid0

Hello Everyone, I have become a host for the very first time and somehow I still didn't get pay from airbnb yet.My first guests arrived on the 25th August and Depart on the 30th August. I understand that it takes 24 hours for Airbnb to release payment fro... Latest reply by Lizzie

Why are there large services fees and occupancy taxes being charged on top of my rate? I have never seen this before, is it something new?? Latest reply by Hope4

How do I resolve a host referal fee of $95 that was never given as a credit. I waited the 2 weeks after my friends first guest and I still have not received it. Latest reply by Clare0

I am new and really confused. I turned smart pricing off. I have set $82/night with $109 on Friday and Saturday.Today I got a reservation (which I accepted) for 12 nights at $82. This time span contained two weekends or 4 nights at the higher price. Thi... Latest reply by Patricia390

need help please... i have a guest from lesotho , we are living in south africa... her payment wont go through... have tried to contact her but i have sat for a week with this problem and dont know who to turn to for help.. Latest reply by Kirstie

Hello everyone, for the ones who have not read my notes. I am an American citizen who lives in BR for the moment where I have a few family members. I own a cabin cottage a few blocks from the seashore of a southern beach in Brazil. My cottage sits in a ve... Latest reply by Kirstie

I got a booking request which I replied to accepting the guest. Got a reply from guest saying she was happy. Then got continual emails from Aibnb warning I was running out of time to respond to booking enquiry. I then sent ANOTHER message to potential gue... Latest reply by Dede0