Help

Latest reply by Nancy2

We have a confirmed reservation from a brand-new host on Airbnb. The listing was set up for auto-booking, so our request was accepted immediately and our card charged. However, all we have heard from the host was a brief message saying she would get back ... Latest reply by Dave-and-Deb0

Hi there, I tried to finalise the verification process today and uploaded my passport and connected to my Facebook page. I have been on facebook for ages, however I hardly ever use it and there is not much traffic. I do have some friends there so I do not... Latest reply by Clare0

The Terms area where I can change my Terms Policy Latest reply by Dave-and-Deb0

I had a booking for two gentlemen from another site book with me. They were here to look at selling properties they had locally and asked me to accompany them into town, later we stopped for lunch and they insisted on paying. They were with me for 2 nigh... Latest reply by Bree0

Hi everyone,I'm new as hosting on Airbnb. I have 4 bed to host. Two of beds are full size other two are twin size. But in listing I'm entering one bed price and two person capacity. In listing it doesnt calculate for two people when you select guests. It... Latest reply by Jack16

My insurers tell me that I am not covered by them when guests stay from Airbnb. I don't know whether I need to take out a specialised insurance cover for letting or whether the Airbnb Host insurance would cover me if the house burnt down! As I'm not going... Latest reply by David126

Hi there My guest claims that he paid R15 640, of which I have recieved R13 046. There was an additional R456 sevice fee, bringing the total to R13 500. I am assuming that the difference is the security deposit which I have on my listing, which is on hold... Latest reply by Clare0

Hi. Can anyone help? I have a guest wishing to make a booking. The price he is being offered is way lower than the price I've saved, about 30% lower. I've gone back in and reset them and turned of the smart pricing option. He still is getting the lower pr... Latest reply by Leo13

How do I review this guest. She booked less than 12hours prior to arrival and said she would like to check in at 12pm. Booking only 1 night. I have just started my air b&b, so was eager to please and said that it would be no problem. She said she wanted ... Latest reply by Maite4