Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi Airbnb community, I hope this message finds you well. I am reaching out to seek advice and assistance regarding a recent situation with a guest who booked our apartment for 82 nights but later decided to cancel their stay. The guest initially informed... Latest reply by Nika1707

Joined booking. com and syc calendar now its blicking airbnb availability Latest reply by Bhumika

For many of us who have destination rentals we have a prime rental season that we need stricter cancellation policy or we lose a large portion of our revenue. I do not understand why this cannot be a feature in the rule set so we can be less strict durin... Latest reply by Helen3

Hello Airbnb community, I'm reaching out for advice on a difficult situation I'm facing with a recent long-term guest. Here’s a summary of the events: I offered a substantial discount for a long-term stay in my 1-bedroom unit including free internet and e... Latest reply by Nika1707

If guest have 10 days reservation and cancelled on the 5th day, and reservation made 2 days before booking started. Is he getting partial refund for moderate policy? Latest reply by Marie8425

Airbnb should not allow unsanitary bookings and should be refundable regardless of the host decision. with diseases like covid19 and monkey pox there’s no justification in false advertisement of sanitary conditions  roaches were an unexpected guestI’ve ne... Latest reply by Marie8425

PLEASE HELP I have been a great guest. i have never did anything wrong. ever. and all of the sudden i got blocked. my profile doesn't work and i can't send messages. i can't reply. i planned the trip with my mom to another country. i booked the flats. a... Latest reply by Paula

I logged into the app last night and noticed that my listing was at risk because I "encouraged guest to cancel." It refers to my current reservation, a couple who checked in a few days ago and have not mentioned any issues, nor canceled. Our only comm... Latest reply by Frances3408

Wondering how other hosts deal with this. For example I've had guests wishing to alter a 4-night stay to a one night stay, the day before arrival. I have a Moderate cancellation policy. But after speaking with the Airbnb Host Support team - there is no wa... Latest reply by Matthew1808

Hi everyone, My name is Raila. I just listed my first property on Airbnb and I look forward to the great success many of you have had! I would appreciate any advice or suggestions on my listing. I would like to connect with many of you, feel f... Latest reply by Tokunbo0