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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

I have a booking asking to cancel because his girlfriend decided she didn't want to deal with the wood stove. The whole point is to avoid random, sloppy bookings like this, but I don't want to be unreasonable. What do you suggest?? Latest reply by Mike-And-Jane0

I booked and paid for a 5 day rental in June for a December stay. I have stayed at this property many times and have gotten a good review after every stay. The host just messaged me (3 months after accepting the booking) and told me she wants to move me t... Latest reply by Breanna

@richbaer @tarabunch HELP. Fraudulent charge from Airbnb found on personal credit card last friday for $1, 855. When I contacted Airbnb they sent the same pro forma emails saying that they were unable to refund me because it "could have been a family mem... Latest reply by Rachel2615

We had a guest cancel one night into their five night stay because they thought they saw a bedbug. They left immediately and left the crime scene untouched. We hired our exterior pest control company to inspect and they confirm it wasn't bedbugs.The guest... Latest reply by Helen3

Morocco saw its strongest earthquake in more than a century on Friday, with rescuers using their bare hands to dig for survivors. European countries have sent aid to Morocco, following Friday's catastrophic earthquake that destroyed homes, blocked roads a... Latest reply by Mohamed-Houssam0

Hi, I'm trying to understand a strict-flexible cancellation policy which states: "For a full refund of accommodation fees, cancellation must be made within 48 hours of booking and at least 14 full days prior to listing’s local check-in time (or 3:00 PM ... Latest reply by Mike-And-Jane0

Hi, I've a missing call from the number +0018442342500. It is from Airbnb, right?Can someone call me back? I cant call this number. Thank you, Latest reply by Breanna

Just picked up on a SHADY scam by an Airbnb host and I am so disappointed that Airbnb knows about this scam, and is refusing to do the right thing. I booked a place in South Africa for our trip with no reviews and just a few photos but felt OK about it ... Latest reply by Helen3

Hello friends, I had a question my parents rented a air bnb and it my parents might have to cancel due to my dad has to get surgery to remove his prostate due to cancer. I have read the cancelation policy and it's clear I just want to know if this would w... Latest reply by Helen3

Hy guys I am looking to understand the aibnb policy to protect clients. there is insurance for host but what about us we book a place on airbnb at 133 euro 2 nights. We arrived, the place was scary and smelly and was middle of the night plus a game in the... Latest reply by Helen3