Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello All, I have been on airbnb for few months and I have only had 2 bookings. No booking at this time even though its high season. Here's my listing : https://www.airbnb.ca/rooms/1149848695048705025?source_impression_id=p3_1724953499_P3tvvbecwwY133HG ... Latest reply by Simeon43

I’m in a brutal situation. Had a guest claim there was a bed bug issue at the house. I was horrified. An Airbnb case manager was immediately assigned, the guest quickly refunded and relocated for the remainder of their trip. My listing was paused a... Latest reply by Robert-L-0

Hi,This is regarding an Air B&B booking that was made from the 1st August - 31st August in the UK. The full payment was for £5059.82. I’ll try and keep this as short as possible. I moved into the Air B&B property with my family on Thursday 1st August. The... Latest reply by Zheng49

Hello, looking for some help. I am a superhost with a 4.9 star rating and I had a guest that stayed for one night and then fabricated a load of things that were not in the least bit true. Abnb immediately cancelled the booking without even speaking to me ... Latest reply by Deb216

hi my name is ibraheem and I'm a new member of airbnb community. I would like to know how to get more request as an airbnb host. Recently, my booking was cancelled due to miscommunication and because of that I'm not getting new Airbnb hosting request. Wh... Latest reply by Rebecca

I had a guest make a reservation for a 30 day stay in March for the following January. About a month before check in I receive a message from Airbnb: "The attempt to charge your guest, (guest name), for the amount due for reservation (reservation number)... Latest reply by Peter10

Today a few hours my guests left - Airbnb canceled their reservation. I immediately contacted the support and they told me they canceled it 'due to Guest complaint that the listing was messy/dirty'. That was the first cancellation ever for me and the gues... Latest reply by Muslim4

Hi everyone,I’ve recently had a few guests cancel their bookings at the last minute, and it’s starting to affect my overall booking rate. I’m worried this might impact my listing’s visibility. Does anyone have advice on how to handle these situations effe... Latest reply by Abdullah202

On Friday we lost power in the town where we host a house on Airbnb. I have guests checking in on Sunday, so I informed them of the outage Saturday Morning when I learned of it. They were initially understanding but then demanded I give them solutions ... Latest reply by Ryan2770

I just received an email from Airbnb telling me that my property is less likely to be shown in searches because I have declined the last three requests. These requests all included people asking for things outside what my listing offers i.e less nights ... Latest reply by Peg327