Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

We are having issues with plumbing a day before guests arrive. The plumber has been working on it for two days now and has not guaranteed that it will be finished in time before the guests arrive. What can we do and what how can airbnb support us regardi... Latest reply by Paula

I'm in New Cairo, Egypt. I booked the stay for the next 11 nights. The address listed in Airbnb is simply "North Teseen Street, New Cairo, Egypt". This is a very long street, about 20 km. Yesterday, my first taxi took me to the middle of that street, we ... Latest reply by Theodore101

Hosting - Our first guests arrive tomorrow for 11 nights. Do I run over there and add more TP? How much is enough? We have two bathrooms. For each, 1 roll on dispenser and 3 new rolls in cabinet. There are 4 adults staying for 11 days? And what ... Latest reply by Rosa3399

We need bookings for our property situated in Varanasi, Uttar Pradesh, India. Please book our property for this holy and sacred City besides the river Ganges. Latest reply by Rajesh-Kumar1

Is anyone aware of this policy that AirBnB has told me about. Apparently, if a guest arrives at the property and the change-over clean has not been completed (therefore, delaying check-in time by an hour or two) then the host has to provide 30% refund of... Latest reply by James3776

Need some advice. A guest checked into our cabin for what was supposed to be a week-long stay late last night. Within an hour of arriving, they decided to leave as they stated there was a musty/moldy odor that was causing the wife to have difficulty breat... Latest reply by John7294

Now, I got some guest who will land at 5AM and they want early check in. So, I charge them one third of daily rental cost for early check in. But, from my side, I have to block one day before their check-in date. So, let say if they book 3 days, I have to... Latest reply by Kyaw-Soe0

As hosts, do you request a passport copy or passport information as a condition for confirming the booking, or do you collect this information when the guest checks in? How do you handle situations when a guest arrives but is unwilling to share their pass... Latest reply by Helen3

Hi all. Host of 6+ years. I’ve just been so disheartened lately with the quality of guests and Airbnb support lately and need some insight and support. Anyone else feeling that way? Here are a couple scenarios that just leave speechless…1. Guest booked m... Latest reply by Helen3

I have a reservation starting 26 August 2023 and 5 days before I downloaded the August app and linked it to AirBnb, following the instructions sent by the host. The app says my upcoming reservation should appear on the home page. It doesn’t. What could th... Latest reply by Ann72